Customer Service Advisor

CMR Jobs Limited; Ellesmere Port; On-site; GBP 22,000 - 26,000; Full time

Job summary

CMR Jobs Limited is seeking a confident, customer-focused Customer Service Advisor to join a busy, supportive team. The role involves delivering a high standard of service, answering queries and ensuring issues are resolved efficiently.

You will build relationships with customers, take ownership of queries, and work with internal teams to ensure a smooth experience. The ideal candidate is organized, detail-oriented, and comfortable communicating with customers across phone, email, and other

Qualifications

• Experience in a customer service or customer-facing role.
• Strong communication skills both over the phone and in writing.
• Excellent attention to detail and pride in accuracy.
• Ability to manage multiple queries and priorities in a fast-paced environment.
• Calm, professional, and solutions-focused when dealing with challenging queries.
• Proficient with computer systems and quick to learn new software.

Responsibilities

• Act as a key point of contact for customers via phone, email and other channels.
• Build and maintain positive relationships, delivering a professional and helpful service.
• Take ownership of customer queries and drive them to resolution.
• Investigate issues and escalate complex matters as needed.
• Provide clear information and guidance to customers.
• Keep customer records and internal systems up to date.
• Collaborate with colleagues to resolve queries efficiently.
• Identify recurring issues and contribute to service improvements.
• Manage a varied workload while maintaining accuracy and meeting service standards.
• Handle sensitive information appropriately.
• Support the wider team with admin and customer-related tasks.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Tools

CRM systems

Job description

The Role

We are looking for a confident and customer-focused Customer Service Advisor to join a busy and supportive team.

This is a varied role where you will be responsible for providing a high standard of service, responding to customer queries and ensuring issues are resolved efficiently and accurately. You will build positive relationships with customers, take ownership of queries from start to finish and work closely with internal teams to ensure a smooth customer experience.

The ideal candidate will be comfortable working in a fast-paced environment, have excellent attention to detail and enjoy helping people. You'll need to be organised, professional and confident communicating with customers across different channels.

Key Responsibilities

• Act as a key point of contact for customers, responding to queries by phone, email and other communication channels.
• Build and maintain positive relationships with customers, providing a professional and helpful service at all times.
• Take ownership of customer queries and ensure they are followed through to resolution.
• Investigate issues, identify appropriate solutions and elevate more complex matters where necessary.
• Provide accurate information and guidance to customers in a clear and professional manner.
• Keep customer records and internal systems up to date.
• Work collaboratively with colleagues and other teams to resolve queries efficiently.
• Identify recurring issues and contribute to improvements in the overall customer experience.
• Manage a varied workload while maintaining accuracy and meeting agreed service standards.
• Handle sensitive or confidential information appropriately.
• Support the wider team with administrative and customer-related tasks when required.

About You

• Has previous experience in a customer service, client services or customer-facing role.
• Is confident communicating with people over the phone and in writing.
• Has excellent attention to detail and takes pride in getting things right.
• Can manage multiple queries and priorities in a busy environment.
• Is naturally helpful, approachable and solutions-focused.
• Can remain calm and professional when dealing with challenging queries.
• Is comfortable using computer systems and learning new software quickly.
• Takes ownership and doesn't wait to be told when something needs resolving.
• Works well as part of a team but is equally comfortable managing their own workload