Customer Contact Advisor

MPJ Recruitment; Clayton West; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Full training

Career progression

Supportive team environment

Job summary

MPJ Recruitment seeks a Customer Contact Advisor for Clayton. You will support customers by phone, email and web chat, taking ownership of enquiries and delivering first-time resolutions, while working with internal teams to resolve issues quickly.

This full-time role offers up to £30k DOE, 25 days holiday plus bank holidays, full training and ongoing development, and clear career progression within a supportive team.

Qualifications

• Confident and organised with a genuine passion for customer service.
• Thrives in a fast-paced environment and enjoys problem solving.
• Works well in a collaborative team.

Responsibilities

• Support customers via phone, email and web chat.
• Take ownership of enquiries and deliver first-time resolutions.
• Handle customer queries and complaints professionally.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Encourage usage of digital self-service options.
• Work towards and exceed team KPIs.
• Contribute ideas to improve services and customer experience.

Job description

Customer Contact Advisor - Clayton

Up to £30k DOE | Full Time

Are you passionate about delivering great customer service and finding solutions? We're looking for a Customer Contact Advisor to join our busy and supportive Operations Team.

You'll be a key point of contact for customers, handling everything from account queries and appointments to technical questions and complaints. Most importantly, you'll take ownership of each enquiry and see it through from start to finish.

What you'll be doing

• Supporting customers via phone, email and web chat


• Taking ownership of enquiries and delivering first-time resolutions


• Handling customer queries and complaints professionally


• Working with internal teams to resolve issues quickly and effectively


• Helping customers get the most from digital self-service options


• Working towards and exceeding team KPIs


• Sharing ideas to improve our services and customer experience

What we're looking for

We're looking for someone who is confident, organised and genuinely passionate about customer service. You'll thrive in a fast-paced environment, enjoy solving problems and work well as part of a collaborative team.

What's in it for you?

• Up to £30k DOE


• 25 days holiday plus bank holidays


• Full training and ongoing development


• Career progression opportunities


• Supportive team environment

If you're looking for a role where you can make a real difference, develop your skills and be part of a great team, we'd love to hear from you.