Customer Service Advisor

Red Recruitment; Wrangaton; On-site; GBP 23,000 - 29,000; Full time

Job summary

Red Recruitment is recruiting enthusiastic, customer-focused individuals to join our client in TQ10 9GQ as a Customer Service Advisor. You will be the first point of contact for customers, handling enquiries by phone and email, processing orders, resolving queries and delivering an excellent customer experience across a range of well-known client accounts.

Due to the location of this role, you must be able to reliably commute to TQ10 9GQ / South Brent.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service skills with a friendly and professional approach.
• Ability to remain calm and organised under pressure.
• Proficient with Microsoft Office and computer systems.
• Attention to detail and accuracy.
• Ability to prioritise and manage a varied workload.
• Quality and service-focused attitude.
• Previous customer service or contact centre experience desirable.

Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.
• Process orders, enquiries and customer requests accurately and efficiently.
• Take inbound calls in a friendly, professional and informative manner.
• Make outbound calls to businesses and consumers when required.
• Assist customers with product information, order queries and returns processes.
• Escalate complex issues to the senior customer service team when appropriate.
• Accurately update customer records and maintain the company database.
• Complete a range of administrative tasks to support the customer service function.
• Manage customer accounts from quotation through to payment follow-up.
• Deliver excellent customer service while supporting a variety of client accounts.

Skills

Customer service

Communication

Attention to detail

Organised under pressure

Time management

Tools

Microsoft Office

Job description

Customer Service Advisor

Red Recruitment is recruiting enthusiastic, customer-focused individuals to join our client in TQ10 9GQ as a Customer Service Advisor. You will be the first point of contact for customers, handling enquiries by phone and email, processing orders, resolving queries and delivering an excellent customer experience across a range of well-known client accounts.

Due to the location of this role, you must be able to reliably commute to TQ10 9GQ / South Brent.

This is a temporary contract with the potential to become permanent.

Benefits and Package for Customer Service Advisor

• Salary: £12.87 Per Hour
• Hours: Mon-Fri 8am-6pm, Sat-Sun 9am-5pm (working one weekend day each week with a weekday off on a set rota)
• Contract: Temporary with potential to become permanent
• Location: TQ10 9GQ, South Brent
• Start Date: ASAP
• Competitive holiday allowance
• Opportunity to progress personally and professionally
• Achievable targets

Key Responsibilities of Customer Service Advisor

• Act as the first point of contact for customer enquiries via telephone and email
• Process orders, enquiries and customer requests accurately and efficiently
• Take inbound calls in a friendly, professional and informative manner
• Make outbound calls to businesses and consumers when required
• Assist customers with product information, order queries and returns processes
• Escalate complex issues to the senior customer service team when appropriate
• Accurately update customer records and maintain the company database
• Complete a range of administrative tasks to support the customer service function
• Manage customer accounts from quotation through to payment follow-up
• Deliver excellent customer service while supporting a variety of client accounts

Key Skills and Experience of Customer Service Advisor

• Excellent written and verbal communication skills
• Strong customer service skills with a friendly and professional approach
• Ability to remain calm and organised under pressure
• Confident using Microsoft Office and other computer systems
• Excellent attention to detail and accuracy
• Able to prioritise and manage a varied workload
• A quality and service-focused attitude
• Previous customer service or contact centre experience is desirable