Customer Service Advisor 2026

ACS Staffing Solutions; Little Stanion; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Immediate start

Temporary to permanent after 12 weeks

Staff discount opportunity

On-site catering facilities

Modern office environment

Job summary

ACS Staffing Solutions in Corby is seeking a confident Customer Service Advisor to join a friendly, supportive team on a temporary basis with potential for permanency after 12 weeks. Immediate start for the right candidate in a fast-paced environment.

You will handle high volumes of inbound calls, build rapport with customers, and resolve inquiries with empathy while updating CRM records and contributing to team targets. Full induction and ongoing coaching offered.

Qualifications

• Previous customer service experience in contact centre, retail, hospitality or office-based roles.
• Confident and professional telephone manner.
• Excellent verbal and written communication skills.
• Positive attitude with strong listening and problem-solving abilities.
• Typing speed of at least 30 words per minute (assessment during recruitment).
• Self-motivated, resilient and a genuine team player.

Responsibilities

• Taking high volumes of inbound calls.
• Building positive relationships through professional conversations.
• Managing customer enquiries and resolving issues empathetically.
• Updating customer information on the CRM system.
• Delivering excellent customer service on every call.
• Working towards individual and team performance targets while maintaining quality.

Skills

Inbound calls

Communication

Typing 30 wpm

Team player

Problem solving

Driving licence

Tools

CRM system

Job description

Customer Service Advisor

Corby

Monday - Friday, 9:00am - 5:00pm

£13.09 per hour

Temporary with potential to be made permanent after 12 successful weeks

Immediate Start

Are you a confident communicator who enjoys speaking with people and thrives in a fast-paced environment? We're looking for enthusiastic and resilient Customer Service Advisors to join our client's friendly and supportive team in Corby.

This is a role which involves back-to-back calls, so you'll spend much of your day speaking with customers, building rapport, providing outstanding service and achieving positive outcomes. If you're motivated by helping people, enjoy working towards targets and are looking for a company that genuinely invests in its people, we'd love to hear from you.

Whether your experience comes from a contact centre, retail, hospitality or another customer-facing role, this could be the perfect opportunity to develop your career with a globally recognised organisation.

What You'll Be Doing

• Taking high volumes of inbound calls.
• Building positive relationships through professional and engaging conversations.
• Managing customer enquiries and resolving issues efficiently and empathetically.
• Accurately updating customer information on the CRM system.
• Delivering excellent customer service on every call.
• Working towards individual and team performance targets while maintaining quality standards.

What We're Looking For

• Previous customer service experience (contact centre, retail, hospitality or office-based roles all considered).
• Confident and professional telephone manner.
• Excellent verbal and written communication skills.
• A positive attitude with strong listening and problem-solving abilities.
• Driving License is advantageous
• Comfortable working in a fast-paced, high-volume calling environment.
• Good computer skills with a minimum typing speed of 30 words per minute (typing assessment forms part of the recruitment process).
• Self-motivated, resilient and eager to learn.
• A genuine team player with a strong work ethic.

What's In It For You

• Monday to Friday working hours - enjoy your evenings and weekends.
• Temporary to permanent with opportunities for career development and progression within a global organisation.
• Full induction, comprehensive training and ongoing coaching.
• Staff discount opportunity from day one on various products
• Modern, vibrant office with on-site catering facilities.
• Friendly, supportive and welcoming team environment.
• Recognition and reward for excellent performance.
• Regular team incentives, competitions and employee engagement activities.
• Employee wellbeing support and a positive workplace culture.