Customer Consultant - Mold

Principality; Mold; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading building society in the UK is seeking a Customer Consultant to provide exceptional service across branches and digital channels. In this role, you will welcome customers, help with transactions, and identify their financial needs. This position emphasizes a commitment to inclusivity and community support, offering tailored training to ensure your success. Join a team that values customer satisfaction and colleague wellbeing as part of a supportive workplace environment.

Benefits

Flexible working hours

Supportive and inclusive culture

Comprehensive wellbeing benefits

Career development opportunities

Qualifications

• Experience in delivering excellent customer service.
• Strong communication and interpersonal skills.
• Ability to learn and adapt quickly in a dynamic environment.

Responsibilities

• Provide a friendly welcome and assist with banking transactions.
• Support customers through phone and digital channels.
• Identify financial needs and recommend suitable products.
• Ensure smooth branch operations according to policies.
• Stay updated with internal policies and regulations.
• Collaborate with colleagues to deliver exceptional service.

Skills

Outstanding customer service

Calmness in busy environments

Great communication skills

Proactive attitude

Job description

Location: Principality Branch, Mold

Hours: 17hrs - Thursday & Friday 9-5, and every Saturday 9-12

Hours: 35 - Talk to us about Flexible Working

Contract Duration: Full-Time, Fixed Term Contract

Location: Principality Branch, Morriston

Location: Principality Branch, Porthcawl

Hours: 21hrs - Mon, Wed & Fri 9am-5pm, 2 Saturdays a month 9am-12pm (toil given)

Contract Duration: Part-Time, Permanent

Closing Date: 25 January 2026

BELONG –There’s no place like Principality

At Principality, belonging isn’t just a value —it’s how we work. When you join us,you’re welcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you,we’re committed to helping you feel comfortable, valued, and able to thrive.

We believe great work happens when people feel connected — to each other, to our purpose, and to the communities we serve.That’s why we encourage balance, invest in wellbeing, and focus on growing and improving together.

There are plenty of reasons to build your career with Principality:

• A truly inclusive workplace – Proudly named in the 2025 Inclusive Top 50 UK Employers List , ranked 27th , recognising our ongoing commitment to inclusion and belonging.
• Customer excellence you can be proud of – Winners of Double Gold Awards for Customer Satisfaction at the Fairer Finance Awards 2025 for both Savings and Mortgages.
• Engaged, supported colleagues – Our colleague engagement scores consistently exceed 85% , reflecting a positive and supportive culture.
• Wellbeing at the heart of what we do – Our Belong benefits package is designed to put our people first, supporting your physical, mental, and financial wellbeing.

These achievements reflect more than awards — they represent our long-term commitment to creating a workplace where colleagues feel supported and customers feel cared for.

When it comes to belonging, there truly is no place like Principality.

At Principality Building Society, we’ve been proudly supporting our communities for 165 years and we are committed to being there for many more. As a Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in‑branch, via telephone or get in touch online.

We’re committed to helping you develop. From day one you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.

As a Customer Consultant you will be:

• Providing a warm, friendly welcome and helping customers with everyday banking transactions.
• Supporting customers over the phone and through our digital channels.
• Identifying financial needs and recommending suitable products and services.
• Ensuring the smooth running of daily branch operations in line with policy and procedures.
• Staying up to date with internal policies and regulatory requirements.
• Working collaboratively with your colleagues across the branch network and deliver exceptional service.

What we’re looking for:

• Ability to deliver outstanding customer service, either face-to-face or over the phone.
• Ability to stay calm and focused in a busy environment.
• Great communication and people skills with a friendly and professional manner.
• A proactive attitude and willingness to learn and grow in the role.

We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.

We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging Nigel Taylor, Head of Brand, Impact & Communication. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)