Customer Consultant

Encore Capital Group; Saltcoats; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading financial services firm in Scotland is offering a full-time Customer Service role in Saltcoats, ideal for individuals with sales skills and resilience. This position includes a starting salary of £25,396 per annum, along with monthly bonuses and comprehensive training. Duties involve handling calls, providing exceptional customer support, and creating repayment plans to assist customers. Candidates must have good negotiation skills and demonstrate empathy. A thorough background check will be conducted.

Benefits

Monthly performance-related bonus

31 days holiday (pro rata)

Employee discounts

Healthcare cash back plan

Life assurance

Qualifications

• Ability to handle inbound and outbound calls with empathy.
• Strong negotiation and sales skills to tailor repayment plans.
• Experience in customer service roles preferred.

Responsibilities

• Handle inbound and outbound dialler-based calls.
• Provide exceptional customer service via telephone.
• Support vulnerable customers with care and empathy.
• Meet call quality standards and KPIs.

Skills

Sales skills

Negotiation skills

Customer service

Resilience

Empathy

Job description

Do you enjoy working in salesfocused roles or looking for a role in Customer Service?

Do you have the resilience and drive to excel in a target driven environment?

Do you have good negotiation skills?

If you have answered yes, then we have an amazing full-time opportunity for you to join our Customer Operations department in our Saltcoats office, KA21 5JT, just a few minutes walk from Saltcoats station, due to start on 2nd March 2026.

Our team here at Cabot Financial have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best.

• A salary starting from £25,396 per annum based on a 40 hr contract with the opportunity to progress.
• A performance related quarterly bonus, which is paid monthly -you could earn around an additional £300-£500 plus a month!
• 31 days holiday(pro rata)- including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
• Discount and cash backon hundreds of high-street shops.
• Overtime opportunities
• Insurance- healthcare cash back plan, travel insurance, life assurance.

Training and Shifts:

You’ll spend the first four weeks in office for training Monday-Friday between 8.00am and 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):

Week 1 –Monday to Friday8:00am - 4:30pm

Week 2 –Monday to Friday9:00am- 5:30pm

Week 3 –Monday:12:30pm- 8:00pm

Saturday (1 in 3):9am-1.30pm

Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks training period.

What you’ll be doing:

• Handlinginbound and outbound dialler based calls.
• Providingexceptional customer servicevia telephone
• Confidently handle calls where you will talk about difficult subjects,supportvulnerable customers, and deliversolutionswithcare and empathy.
• Hittingyour call quality standards and KPIs
• Tailoring affordablerepayment plans to manage their debts,helping our customers on the road to financial recovery.

Next steps:

If this sounds like you and you have got what it takes, come, and join our rapidly expanding company! We are looking for people to interview with us ASAP.

Diversity and inclusion

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA, 2 defaults or more or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. You must also be over 18.