Homebuyer Care & Warranty Coordinator

Barratt Developments plc; Ebbsfleet; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive Bonus Scheme

Private Medical Cover - Single Cover

26 days’ holiday

Job summary

Barratt Redrow PLC is seeking a Customer Care administrator to support the Head of Customer Care, ensuring high standards in post‑sale service and warranty coordination. You will handle customer enquiries, coordinate with site teams and contractors, and maintain records to drive timely resolutions.

The role requires attention to detail, strong communication, and the ability to manage multiple priorities in a hybrid work environment. A proactive, customer‑facing mindset is essential.

Qualifications

• Experience in a professional secretarial/administration role.
• Fast-paced customer service environment experience.
• Excellent written and verbal communication skills.
• Proficient with MS Office; strong keyboard skills.

Responsibilities

• Ensure compliance with SHE policies; prioritise safety of teams.
• Adhere to customer care policies; resolve issues swiftly and professionally.
• Record all customer contacts in the IT system.
• Coordinate with colleagues to provide continuous telephone cover.
• Arrange inspections of remedial enquiries and warranty issues.
• Liaise with Site Management, Customer Care Technicians and subcontractors.
• Communicate defects to Head of Customer Care for cost-effective resolution.
• Use IT systems to manage defects and report on performance.
• Collaborate with Commercial/Buying to order materials for defect resolution.
• Provide administrative support including correspondence, filing and reports.
• Attend internal meetings as the voice of the customer and promote service improvements.
• Conduct post-completion satisfaction calls to customers.
• Manage customer complaints and legacy issues efficiently.
• Ensure subcontractors comply with SLAs and apply contra-charge processes.
• Update weekly reports for relevant personnel.

Skills

Administration

Customer service

MS Office

Communication skills

Time management

Team player

Assertive

Multitasking

Job description

Barratt Redrow PLC is seeking a Customer Care administrator to support the Head of Customer Care, ensuring high standards in post‑sale service and warranty coordination. You will handle customer enquiries, coordinate with site teams and contractors, and maintain records to drive timely resolutions.

The role requires attention to detail, strong communication, and the ability to manage multiple priorities in a hybrid work environment. A proactive, customer‑facing mindset is essential.