Customer Care & Warranty Liaison Coordinator

Barratt Developments plc; Eddington; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive Bonus Scheme

Private Medical Cover - Single Cover

26 days’ holiday (increase by 1 day)

Job summary

Barratt Developments plc is seeking a proactive Customer Care professional to ensure post-purchase satisfaction for home buyers. You will support the Head of Customer Care, coordinate with site teams and subcontractors, and maintain records to drive timely resolutions.

The role emphasises safety, professional communication, and efficient administration within a hybrid working model. You will contribute to maintaining high service standards while collaborating with multiple departments, ensuring

Qualifications

• Experience in a professional secretarial/administration role.
• Fast-paced customer service environment.
• Excellent written and verbal communication skills.
• Proficiency with MS Office programs and strong keyboard skills.
• Able to multitask, manage priorities and work under pressure.
• Professional, assertive, and pleasant with internal and external customers.

Responsibilities

• Ensure personal and team compliance with SHE policies and procedures, prioritising safety.
• Adhere to Barratt Redrow standards for customer care and ensure issues are dealt with promptly and satisfactorily.
• Handle all contacts (calls, emails, online, social media) professionally and record issues in the IT system.
• Coordinate with colleagues to provide continual telephone cover throughout the day.
• Arrange inspections of remedial enquiries for valid warranty issues.
• Liaise with Site Management, Customer Care Technicians and subcontractors to ensure remedial works are completed efficiently.
• Communicate defects to the Head of Customer Care for cost-effective resolution.
• Use IT systems to manage defect resolutions and report on performance.
• Order materials through Commercial/Buying departments and manage contra-charges where applicable.
• Support other departments to address customer inquiries professionally and efficiently.
• Provide administrative support including correspondence handling, filing, reporting, and action logs.
• Attend internal meetings representing the department and advocate for customer-centric improvements.
• Conduct post-completion satisfaction calls to customers.
• Manage customer complaints and legacy issues as appropriate.
• Ensure subcontractors comply with SLAs and apply Contra Charge Process when needed.
• Update weekly reports for relevant personnel.
• Promote and act in line with group values, policies and procedures.

Skills

Customer service

Communication skills

MS Office

Organisational skills

Team player

Tools

IT systems

Job description

Barratt Developments plc is seeking a proactive Customer Care professional to ensure post-purchase satisfaction for home buyers. You will support the Head of Customer Care, coordinate with site teams and subcontractors, and maintain records to drive timely resolutions.

The role emphasises safety, professional communication, and efficient administration within a hybrid working model. You will contribute to maintaining high service standards while collaborating with multiple departments, ensuring