Customer Care Coordinator

Willerby Ltd; Hull and East Yorkshire; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance

Long service days

Holiday purchase scheme

Employer pension 6%

Private Health Scheme

Job summary

Willerby Ltd in Hull is seeking a customer-focused professional to join our team as a customer service specialist. You will be the first point of contact for our customer base, responding to warranty issues and ensuring swift resolutions are achieved.

Develop a good working knowledge of our builds and services to assist with technical queries, manage workloads, escalate when needed, and collaborate with internal teams and suppliers to deliver high quality service.

Qualifications

• Great communication skills.
• The ability to build rapport with the customer base, establishing and maintaining good working relationships.
• A flexible approach to changing priorities and problem solving.

Responsibilities

• Provide excellent care across our customer base, including holiday park homeowners, suppliers, and internal stakeholders.
• Develop a good working knowledge of our builds and services to aid effective resolutions on technical queries.
• Accurately progress requests using in-house systems and work to achieve targets as set out in departmental KPIs.
• Understand the core elements of specific products to enable use of bill of material, reading and ordering from drawings and specifications.
• Manage individual workload while escalating issues when necessary.
• Effectively obtain, analyse, record and store relevant information.
• Collaborate with internal departments and external suppliers in the ordering of parts for swift resolutions.
• Ensure the quality of the service provided is of the highest importance.

Skills

Great communication

Rapport building

Flexible/problem solving

Job description

Willerby - it’s our name and is a core component of who we are. We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today. Our goal has always been and always will be dedication to detail and creating a quality product.

With 80 years experience, Willerby has been the UK’s largest manufacturer of holiday homes and lodges. We love designing practical and beautiful homes for parks not only in the UK but also across the world.

We’re looking for a customer focused professional to join us in this integral role.

You will be the first point of contact for our customer base, responding to warranty issues and ensuring swift resolution s are achieved.

Key responsibilities include:

• Provide excellent care across our customer base, including holiday park homeowners, suppliers, and internal stakeholders
• Develop a good working knowledge of our builds and services to aid effective resolutions on technical queries
• Accurately progress requests using in-house systems and work to achieve targets as set out in departmental KPIs
• Understand the core elements of specific products to enable use of bill of material, reading and ordering from drawings and specifications
• Manage individual workload while escalating issues when necessary
• Effectively obtain, analyse, record and store relevant information
• Collaborate with internal departments and external suppliers in the ordering of parts for swift resolutions
• Ensure the quality of the service provided is of the highest importance

About You

• Great communication skills
• The ability to build rapport with the customer base, establishing and maintaining good working relationships
• A flexible approach to changing priorities and problem solving

We're ideally looking for someone with customer care experience, especially from a caravan manufacturer or similar industry. However, this isn't essential as we can train an enthusiastic candidate with the right attitude.

What Willerby Can Offer You

• 25 days annual leave in addition to bank holidays per year.
• You can expect a competitive salary, life assurance,, long service days, a holiday purchase scheme and a 6% employer contribution pension.
• You’ll also get the option to join a Private Health Scheme.