Customer Care Operations Lead – Building Homes

Barratt Developments plc; Halesowen; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Bonus Scheme

Private Medical Cover - Single Cover

Annual Medical Health Assessment

26 days’ holiday

Job summary

Barratt Developments plc in the West Midlands is seeking a Customer Care Manager to oversee post-20 week inspections and NHBC resolution investigations. You will manage Customer Care Operatives and coordinate larger remedial projects on site.

The role emphasizes safety, collaboration with Construction, Technical and Sales teams, budgeting, and ensuring high standards of workmanship across sites, with a hybrid working pattern between office visits, sites and homes.

Job description

Barratt Developments plc in the West Midlands is seeking a Customer Care Manager to oversee post-20 week inspections and NHBC resolution investigations. You will manage Customer Care Operatives and coordinate larger remedial projects on site.

The role emphasizes safety, collaboration with Construction, Technical and Sales teams, budgeting, and ensuring high standards of workmanship across sites, with a hybrid working pattern between office visits, sites and homes.