Customer Care Technician

Elvet Recruitment; York and North Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A national housing developer is seeking a Customer Care Technician to cover the East Yorkshire region, especially Scarborough and Bridlington. This full-time permanent role involves providing exceptional after-sales services and managing customer experiences after the legal completion of properties. Ideal candidates will have a joinery or painting & decorating background and a passion for customer service, alongside a UK Full Clean driving licence. The position offers standard working hours from Monday to Friday and includes a company van.

Benefits

Company van

Full-time permanent contract

Qualifications

• Passionate about providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard.
• Experience in joinery or painting & decorating is ideal.
• UK Full Clean driving licence is required.

Responsibilities

• Field‑based Customer Care Technician covering the Yorkshire East region.
• Provide an efficient and effective after‑sales service by rectifying defects.
• Manage and improve the Customer Service experience.
• Perform varied daily duties as a multi-skilled technician.
• Adhere to Health, Safety and Sustainability standards.

Skills

Customer service excellence

Joinery or painting & decorating background

Multi-skilled technician

Full Clean driving licence

Job description

Elvet Recruitment have been appointed to recruit a Customer Care Technician for a national housing developer. With over 10 years of industry expertise across the UK, this company is one of the largest national strategic partners of Homes England, making it an exciting time to join their growing team for sites around the East Yorkshire area.

Reporting into the Customer Services Director, this role offers the opportunity to do the right thing for customers and embrace a vision that builds communities and transforms lives. It is ideal for a motivated individual eager to thrive in a dynamic housing environment.

Responsibilities

• Field‑based Customer Care Technician covering the Yorkshire East region, focusing on Scarborough and Bridlington.
• Provide an efficient and effective after‑sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion.
• Manage and continually improve the Customer Service experience for customers to support our commitment to remain a 5‑star builder and a leader in Customer Service in the homebuilding industry.
• Perform varied daily duties in scope and complexity; be multi‑skilled with up‑to‑date knowledge of NHBC Standards and LABC Regulations.
• Take care of your own health and safety and that of others who may be affected by your work, and adhere to Health, Safety and Sustainability standards.

Skills and Experience

• Passionate about providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner.
• Multi‑skilled technician, ideally with a joinery or painting & decorating background. This position would be ideal for a Site Finisher looking to step into Customer Care.
• UK Full Clean driving licence.

Role Information

• Monday to Friday
• 37.5 hours per week
• Full time permanent
• Company Van

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

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Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.