Customer Care Specialist – Multichannel Support

Huntress - Crawley; Horley; On-site; GBP 30,000 - 31,000; Full time

Job summary

Huntress - Crawley in Horley is seeking a Customer Care Advisor to join a busy, supportive team. You will be the main contact for customers, handling enquiries, order updates and resolving more complex queries with empathy and precision.

You’ll process orders and updates, maintain CRM records, and work with Sales, Warehouse, Logistics, and Finance to resolve issues efficiently. The role offers a Monday to Friday schedule and a salary of £30,000–£31,000.

Qualifications

• Experience in busy customer service environments with multiple channels.
• Ability to build rapport and deliver a positive customer experience.
• Strong attention to detail and accuracy in tasks.

Responsibilities

• Provide excellent customer service across telephone, email and other channels
• Own customer enquiries and drive them to resolution
• Handle queries, complaints and issues empathetically and professionally
• Process orders, quotations, returns and account updates accurately
• Keep customers informed about orders, deliveries and services
• Maintain accurate customer records and update CRM systems
• Collaborate with Sales, Warehouse, Logistics, Finance and Purchasing
• Build customer relationships and encourage repeat business
• Identify opportunities to improve processes and customer experience

Skills

Multichannel customer service

Attention to detail

Organisational skills

Problem solving

Team collaboration

Excellent communication

Tools

CRM systems

Microsoft Dynamics

Job description

Huntress - Crawley in Horley is seeking a Customer Care Advisor to join a busy, supportive team. You will be the main contact for customers, handling enquiries, order updates and resolving more complex queries with empathy and precision.

You’ll process orders and updates, maintain CRM records, and work with Sales, Warehouse, Logistics, and Finance to resolve issues efficiently. The role offers a Monday to Friday schedule and a salary of £30,000–£31,000.