Customer Care & Orders Specialist

Pertemps; Redhill; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free on-site parking

25 days annual leave + bank holidays

Excellent company benefits

Job summary

Pertemps is seeking a Customer Care & Orders Advisor on the outskirts of Redhill. The role focuses on delivering excellent customer service, handling inquiries, and managing the full order lifecycle from processing to delivery, with a supportive team environment.

You will resolve issues, update CRM records, and liaise with internal teams to ensure a seamless customer experience. This permanent role offers a salary up to £31,000 and regular daytime hours.

Qualifications

• Background in customer service or customer care.
• Experience handling customer complaints and resolving situations.
• Experience processing customer orders and managing order administration.
• Experience with CRM systems and maintaining customer records.
• Excellent communication, empathetic and able to multi-task.

Responsibilities

• Handle incoming customer enquiries via telephone and email, providing prompt and professional responses.
• Manage customer complaints, investigate issues and work towards effective resolutions.
• Process new customer orders and manage the full order process through to completion.
• Handle returns, refunds, credits and delivery-related queries.
• Provide customers with accurate information on products, services, pricing and company policies.
• Maintain accurate customer records and update the CRM system.
• Liaise with internal departments to resolve queries and ensure customers receive support.
• Take ownership of customer issues and ensure resolution.
• Work towards service level agreements and customer satisfaction targets.
• Identify opportunities to improve the overall customer experience.

Skills

Customer service experience

Communication

Problem solving

CRM experience

Tools

CRM system

Job description

Pertemps is seeking a Customer Care & Orders Advisor on the outskirts of Redhill. The role focuses on delivering excellent customer service, handling inquiries, and managing the full order lifecycle from processing to delivery, with a supportive team environment.

You will resolve issues, update CRM records, and liaise with internal teams to ensure a seamless customer experience. This permanent role offers a salary up to £31,000 and regular daytime hours.