Client-Focused Order Management Specialist

Huntress; Camberley; On-site; GBP 21,000 - 27,000; Full time

Job summary

Huntress is seeking an Order Management Coordinator to join a busy Camberley team and support the end-to-end order process, coordinate deliveries and liaise with customers to ensure smooth service. This permanent, full-time role offers Monday–Friday, 8am–4pm, office-based in Camberley, with opportunities to develop administration, customer service or sales support skills.

You should be organised, detail-focused and a confident communicator, capable of handling multiple orders and maintaining

Qualifications

• Some previous experience in administration, customer service or sales support would be beneficial.
• Strong organisational skills with the ability to manage multiple orders and priorities simultaneously.
• Excellent attention to detail and a high level of accuracy when processing information.
• Confident communication skills, with the ability to liaise professionally with customers and internal stakeholders.
• A proactive approach to problem-solving, with the ability to identify and resolve issues effectively.
• Good IT skills, including Microsoft Office.
• A customer-focused approach with a commitment to delivering a high standard of service.

Responsibilities

• Support the end-to-end order management process, including quotations, order processing, delivery coordination, invoicing and returns.
• Process customer orders accurately, ensuring pricing, customer details and delivery requirements are correct.
• Monitor order progress, proactively identifying and resolving issues or delays to minimise customer impact.
• Coordinate deliveries and stock movements, working closely with Shipping and Warehouse teams to meet SLAs.
• Act as a key point of contact for clients, providing updates on stock availability, order status and expected deliveries.
• Handle customer enquiries via telephone and email, ensuring a professional and timely resolution.
• Maintain accurate customer records, order information, sales contracts and associated documentation.

Skills

Administration experience

Customer service focus

Organisational skills

Attention to detail

Communication skills

Proactive problem solving

MS Office

Tools

Microsoft Office

Job description

Huntress is seeking an Order Management Coordinator to join a busy Camberley team and support the end-to-end order process, coordinate deliveries and liaise with customers to ensure smooth service. This permanent, full-time role offers Monday–Friday, 8am–4pm, office-based in Camberley, with opportunities to develop administration, customer service or sales support skills.

You should be organised, detail-focused and a confident communicator, capable of handling multiple orders and maintaining