Customer Care & Orders Specialist (Mon–Fri 8–5)

Pertemps Crawley Perms; Salfords; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free on-site parking

25 days annual leave + bank holidays

Excellent company benefits

Job summary

Pertemps Crawley Perms is seeking a Customer Care & Orders Advisor on the outskirts of Redhill. The position offers a salary up to £31,000 per year, DOE, with Monday to Friday, 8:00am–5:00pm hours and permanent contract.

You will join a supportive team focused on delivering an excellent customer experience. You'll handle inquiries by phone and email, resolve issues, process orders, and maintain accurate CRM records.

Qualifications

• Background in customer service or customer care.
• Experience in a busy, customer-facing environment is preferred.
• Ability to handle complaints and resolve issues professionally.
• Experience handling orders, returns and account queries.
• Proficient in using CRM systems and maintaining accurate records.

Responsibilities

• Handle incoming customer enquiries via telephone and email with prompt, professional responses.
• Manage customer complaints and work towards effective resolutions.
• Process new customer orders and manage the full order process to completion.
• Handle returns, refunds, credits and delivery-related queries.
• Provide accurate information on products, pricing and company policies.

Skills

Customer service

Communication

Problem solving

Organised

Empathetic

Team player

Tools

CRM systems

Job description

Pertemps Crawley Perms is seeking a Customer Care & Orders Advisor on the outskirts of Redhill. The position offers a salary up to £31,000 per year, DOE, with Monday to Friday, 8:00am–5:00pm hours and permanent contract.

You will join a supportive team focused on delivering an excellent customer experience. You'll handle inquiries by phone and email, resolve issues, process orders, and maintain accurate CRM records.