Customer Care Specialist: Multichannel & Solutions

Huntress; Horley; Vor Ort; GBP 30.000 - 32.000; Vollzeit

Zusammenfassung

Huntress is seeking a Customer Care Advisor in Horley to join a busy, supportive team. You will handle enquiries across phone, email and other channels, owning issues to resolution with a friendly, professional approach.

The role requires strong attention to detail, organisational skills and the ability to prioritise multiple tasks while delivering excellent service. Occasional involvement across departments may be required to ensure customer satisfaction.

Qualifikationen

• Experience in busy customer service environments is essential.
• Ability to communicate clearly and manage multiple enquiries simultaneously.
• Experience with CRM systems is advantageous.

Aufgaben

• Provide excellent customer service via phone, email and other channels.
• Take ownership of customer enquiries and see them through to resolution.
• Handle queries, complaints and issues with empathy and a solutions-focused approach.
• Process orders, quotations, returns and account updates with accuracy.
• Keep customers informed about orders, deliveries, products and services.
• Maintain accurate customer records and update CRM systems.
• Collaborate with Sales, Warehouse, Logistics, Finance and Purchasing to resolve queries.
• Build strong customer relationships and encourage repeat business.
• Identify opportunities to improve processes and the customer experience.

Kenntnisse

Customer service

Multichannel support

Attention to detail

Organisational skills

Communication skills

Problem solving

Tools

Microsoft Dynamics

Jobbeschreibung

Huntress is seeking a Customer Care Advisor in Horley to join a busy, supportive team. You will handle enquiries across phone, email and other channels, owning issues to resolution with a friendly, professional approach.

The role requires strong attention to detail, organisational skills and the ability to prioritise multiple tasks while delivering excellent service. Occasional involvement across departments may be required to ensure customer satisfaction.