Customer Care Advisor

Confidential; Horley; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Free parking

25 days holiday

Job summary

Confidential in Horley seeks a Customer Care Advisor to handle customer queries by phone and email within the Industrial / Manufacturing sector. You will log enquiries, investigate issues, and coordinate with internal teams to resolve queries promptly while maintaining professional communication.

The role offers a permanent position based in Horley, with a 8:30am–5:30pm schedule, 25 days of holiday plus statutory holidays, and free parking near Gatwick.

Qualifications

• Experience handling customer enquiries by phone and email.
• Ability to communicate clearly and provide practical information to customers.
• Confidence recording customer details and updating enquiry records accurately.
• Ability to investigate queries and follow actions through to completion.
• Experience working with colleagues to resolve customer issues.
• A well-organised approach to managing several customer contacts at once.

Responsibilities

• Respond to customer enquiries by phone and email, providing clear and helpful information.
• Log customer queries accurately and keep records up to date for effective follow-up.
• Investigate customer issues and provide timely updates through to resolution.
• Work with relevant internal teams to gather information and resolve queries efficiently.
• Manage customer communications in a professional and consistent manner.
• Identify recurring customer concerns and share relevant feedback with the wider team.
• Maintain accurate customer details to support reliable service and communication.

Skills

Phone & email support

Clear communication

Record accurate enquiries

Investigate & resolve

Team collaboration

Multi-tasking

Job description

As a Customer Care Advisor in Horley, you will handle customer queries and keep communication clear within the Industrial / Manufacturing sector. You will help resolve issues promptly and ensure day-to-day customer contact runs smoothly.

Client Details The organisation operates in the Industrial / Manufacturing sector and is based in Horley.

Description

• Respond to customer enquiries by phone and email, providing clear and helpful information.
• Log customer queries accurately and keep records up to date for effective follow-up.
• Investigate customer issues and provide timely updates through to resolution.
• Work with relevant internal teams to gather information and resolve queries efficiently.
• Manage customer communications in a professional and consistent manner.
• Identify recurring customer concerns and share relevant feedback with the wider team.
• Maintain accurate customer details to support reliable service and communication.

Profile

• Experience handling customer enquiries by phone and email.
• Ability to communicate clearly and provide practical information to customers.
• Confidence recording customer details and updating enquiry records accurately.
• Ability to investigate queries and follow actions through to completion.
• Experience working with colleagues to resolve customer issues.
• A well-organised approach to managing several customer contacts at once.

Job Offer

• Permanent Customer Care Advisor position in Horley.
• Salary of 30,000 to 31,000, dependent on the level of experience.
• Working hours of 8:30am to 5:30pm, Monday to Friday.
• 25 days' holiday plus statutory holidays.
• Gatwick facility location.
• Free parking.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.