Customer Service Administrator | Growth & Training

Johnsons Workwear; Farnworth; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Share Save Scheme

Employee wellness programme

Company pension scheme

Life assurance

Access to an award-winning training ac

Job summary

Johnsons Workwear in the United Kingdom is seeking a Customer Service Administrator to act as the office link between our customers and the business. You will respond to enquiries, resolve issues, and maintain accurate records to uphold our high customer-care standards.

In this role you will support day-to-day account management, handle calls, process documents, and assist Customer Service Executives. The package includes a Share Save scheme, pension, life assurance, and access to our training

Responsibilities

• Handling customer calls in line with agreed schedules and service standards
• Processing documentation accurately and maintaining files and records in accordance with company procedures
• Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
• Actioning messages and customer requests promptly and accurately
• Working closely with and providing administrative support to the Customer Service Executives
• Undertaking ad-hoc duties as required to support the wider team

Job description

Johnsons Workwear in the United Kingdom is seeking a Customer Service Administrator to act as the office link between our customers and the business. You will respond to enquiries, resolve issues, and maintain accurate records to uphold our high customer-care standards.

In this role you will support day-to-day account management, handle calls, process documents, and assist Customer Service Executives. The package includes a Share Save scheme, pension, life assurance, and access to our training