Customer Care Specialist — Full Training & Benefits

Fitshop UK; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Full Training

37.5 hour contract

Life Insurance

30 days holiday

staff discount

Employee Assistance Programme

Pension

Free parking

Job summary

Fitshop UK is seeking a Customer Care Advisor to deliver first-class service across telephone, email and web-chat channels. You will resolve complaints, support internal teams and build relationships while representing the brand with care and empathy.

A passion for fitness and ability to learn product details will help you excel in this role. The position offers full training, pension and staff discounts as part of a comprehensive benefits package.

Qualifications

• Experience in customer service environments.
• Proven ability to resolve customer complaints.
• Strong communication across telephone, email and web-chat channels.

Responsibilities

• Provide outstanding customer service across multiple channels.
• Resolve and manage customer complaints to achieve satisfaction.
• Support internal relationships and liaise with teams to ensure a smooth customer journey.
• Develop product knowledge to assist customers effectively.

Skills

Customer service

Communication

Complaint resolution

Multichannel support

Administration

Product knowledge

Tools

CRM systems

Microsoft Office

Job description

Fitshop UK is seeking a Customer Care Advisor to deliver first-class service across telephone, email and web-chat channels. You will resolve complaints, support internal teams and build relationships while representing the brand with care and empathy.

A passion for fitness and ability to learn product details will help you excel in this role. The position offers full training, pension and staff discounts as part of a comprehensive benefits package.