Customer Service Advisor (F/T 37.5h)

Fitshop UK; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Full Training

37.5 hour contract

Life Insurance

30 days holiday

staff discount

Employee Assistance Programme

Pension

Free parking

Job summary

Fitshop UK is seeking a Customer Care Advisor to deliver first-class service across telephone, email and web-chat channels. You will resolve complaints, support internal teams and build relationships while representing the brand with care and empathy.

A passion for fitness and ability to learn product details will help you excel in this role. The position offers full training, pension and staff discounts as part of a comprehensive benefits package.

Qualifications

• Experience in customer service environments.
• Proven ability to resolve customer complaints.
• Strong communication across telephone, email and web-chat channels.

Responsibilities

• Provide outstanding customer service across multiple channels.
• Resolve and manage customer complaints to achieve satisfaction.
• Support internal relationships and liaise with teams to ensure a smooth customer journey.
• Develop product knowledge to assist customers effectively.

Skills

Customer service

Communication

Complaint resolution

Multichannel support

Administration

Product knowledge

Tools

CRM systems

Microsoft Office

Job description

Do you have a passion in providing outstanding Customer Service? Do you enjoy resolving customer complaints? Are you an excellent communicator who finds it easy to build relationships? If so, we have an excellent position available that could be your best next move!

Here at Fitshop, we believe it is important to provide quality support for our Customers. We need our Customer Care team to be confident, polite and personable individuals, with outstanding communication skills to provide a first class Customer journey through a variety of communication channels (telephone, email, web-chat).

As an ambassador for Fitshop, you will support, resolve and sort all queries for our retail and e-commerce customers whilst supporting and managing internal relationships. A passion for health and fitness and knowledge of fitness equipment is a distinct advantage but not essential for this role.

You’ll be representing our brand and ensuring that no matter how our customer feels when they call, they’ll put the phone down relieved or satisfied. Due to the nature of the role, we are looking for compassionate and caring individuals with demonstrable experience in managing customer complaints and previous experience in a customer service environment.

Due to the nature of our products, there is a technical requirement to the role therefore getting to know our products in detail will be necessary. Strong administration skills and being able to use multiple computer systems is a requirement.

In Return You Will Receive

• Full Training
• 37.5 hour contract
• Life Insurance
• 30 days holiday
• staff discount
• Employee Assistance Programme
• Pension
• Free parking

If this sounds like your ideal next step, and you have the relevant experience.

Good Luck!

(internal job title: Customer Care Advisor)