Sport-Driven Customer Service Advisor

Decathlon UK Ltd; Guildford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual remuneration reviews

Staff discount on all Decathlon goods

Weekly Staff Sports/Activities

Cycle‑to‑Work Scheme

Intensive Learning and Development via

Decathlon Academy

Job summary

Decathlon UK Ltd is hiring a Customer Service Assistant. You will support customers via phone, email and social media to ensure they leave delighted with products and service.

The role involves omnichannel retail support, in-store and online assistance, and a focus on sport-specific product knowledge. Responsibilities include merchandising, stock management, pricing, and working in a team environment as well as independently.

Qualifications

• Fluent in English with excellent written communication.

Responsibilities

• Provide customer service across phone, email and social media channels.
• Assist with merchandising tasks including stock levels and pricing to aid product findability.
• Collaborate with shop floor team and other departments to ensure great customer experience.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Decathlon UK Ltd is hiring a Customer Service Assistant. You will support customers via phone, email and social media to ensure they leave delighted with products and service.

The role involves omnichannel retail support, in-store and online assistance, and a focus on sport-specific product knowledge. Responsibilities include merchandising, stock management, pricing, and working in a team environment as well as independently.