Customer Service Representatives – Chorley, Lancashire

Health & Fitness Education; Chorley; On-site; GBP 21,415 - 26,174; Part time

Benefits offered by this job

22 days paid holidays plus bank holidays

Holiday bonus programme

Free staff training system

High-level ongoing career support and mentoring

Job summary

A leading fitness organization based in Chorley is seeking part-time Customer Service Representatives to provide exceptional service to clients. You will handle various customer service duties including calls, emails, and bookings, with ample opportunity for training and career progression. Ideal candidates will possess strong communication skills and a goal-oriented attitude. This role offers a starting salary of £23,795 plus attractive benefits including additional holidays and free training.

Qualifications

• Strong team player with a passion for helping others.
• Proactive and focused on team wins over individual performance.
• Good attention to detail and PC literate.

Responsibilities

• Field inbound telephone calls and answer emails.
• Process bookings and upload student results.
• Apply for certificates and support other business areas.

Skills

excellent communication skills

ability to connect with people

goal-orientated attitude

commitment to high standards

organised and intrinsically motivated

Job description

Overview

Join to apply for the Customer Service Representatives – Chorley, Lancashire role at Health & Fitness Education.

Who We're Looking For

We’re seeking highly motivated, goal-orientated customer service representatives that are keen to make a meaningful difference to our customers and colleagues. Providing a world-class level of service is at the heart of our organisation and we pride ourselves on our ability to exceed our customer’s expectations. Satisfying our customers is not enough, we’re driven to surpass our customer’s expectations as they embark on a new career in the fitness industry. Our people personify ‘the extra mile’ philosophy – if this is you, then we’d love to hear from you. The successful candidate must possess all of the above attributes, as well as a keen interest in continued learning and development. The role includes lots of variety, and there is plenty of opportunity to get involved in wider business activities.

We have a range of full and part-time opportunities available.

Skills And Experience

• excellent communication skills, both written and verbal.
• an ability to connect with people and positively influence them.
• a proactive and goal-orientated attitude, with desire to get things done.
• a commitment to high standards and continual improvement, including self-development.
• Organised, intrinsically motivated and focused on excellence.

The role

Employed at our offices in Chorley, Lancashire, you’ll be tasked with performing a wide-range of customer service duties revolving around our training and assessment services. These services may include fielding inbound telephone calls, answering emails, processing bookings, uploading student results, applying for certificates and a host of other service-centric activities to our customers. Outside of the role-specific duties, there will also be opportunities to undertake formal training and qualifications, participate in internal training and development workshops, and to support other areas of the business (e.g., sales, operations) to allow you to grow and progress within the business. We are a fast-paced organisation that embraces technology to drive efficiency. Therefore, you’ll need to be PC literate, have good attention to detail, and not be afraid to ask for help when it is needed. You’ll also need to be a strong team player with a passion for helping others and focusing on team wins over individual performance.

Pay And Benefits

The successful candidate will receive a starting salary of £23,795 per annum and 22 days paid holidays, plus bank holidays (full-time representative). The company also operates a holiday bonus programme, where 1 extra day’s holiday is accrued for every year of service. In addition, the company operates a free staff training system, where employees can effectively complete our qualifications free of charge. Finally, the role also benefits from a high-level of ongoing career support, mentoring, training, and development, affording the opportunity to progress to other roles within the business. We are a rapidly growing business with international ambitions, so for the right applicant, this represents an excellent opportunity to grow in an established but growing business.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Health, Wellness & Fitness