Sport-Driven Customer Experience Pro | Growth & Profit

DECATHLON Belgium NV; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Profit sharing

Quarterly bonus

Staff discount 30%

Cycle to work scheme

Permanent contract

Team socials

Job summary

Decathlon UK is seeking a Customer Experience Advisor to help customers in-store and online with expert product knowledge and service. You will be part of an omnichannel team, delivering high-quality advice and ensuring customers leave delighted with their purchases.

The role requires working evenings and weekends and offers a permanent contract with fair pay. Join a sport-loving community with benefits including profit sharing, quarterly bonuses, staff discounts, and opportunities for

Qualifications

• Customer service mindset with a passion for sport.
• Strong communication and interpersonal skills.
• Ability to work in a team and handle peak times.

Responsibilities

• Customer Service - assist in-store and online with product advice.
• Merchandising - help maintain stock and pricing for clear product display.
• Team Player - collaborate with shop floor colleagues in busy periods.

Skills

Customer service

Communication

Team player

Problem solving

Retail knowledge

Job description

Decathlon UK is seeking a Customer Experience Advisor to help customers in-store and online with expert product knowledge and service. You will be part of an omnichannel team, delivering high-quality advice and ensuring customers leave delighted with their purchases.

The role requires working evenings and weekends and offers a permanent contract with fair pay. Join a sport-loving community with benefits including profit sharing, quarterly bonuses, staff discounts, and opportunities for