Customer Care Advisor — Call Center Specialist (Weybridge)

Jobs Surrey Limited; Walton-on-Thames; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Supportive environment

Training and development

Opportunity to make a difference for a

Positive impact on customers

Growth in a caring team

Job summary

Jobs Surrey Limited in Weybridge, Surrey, is seeking a Call Handler to deliver excellent customer service, manage enquiries, coordinate appointments, and maintain accurate records within a busy team. The role emphasises empathy, organisation, and effective communication in a customer-focused environment.

You will support operational teams, learn our products and services, and help ensure a smooth customer journey while adhering to data protection and company policies.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• Confident using IT systems, including Microsoft Office 365.
• Attention to detail and accuracy.
• Ability to work in a fast-paced environment.
• Empathetic approach supporting customers and carers.
• Ability to work independently and as part of a team.

Responsibilities

• Act as a professional ambassador, delivering outstanding customer service.
• Handle a high volume of inbound and outbound calls.
• Respond to email enquiries within SLAs.
• Schedule and coordinate customer appointments.
• Create, update and maintain accurate customer records.
• Resolve queries and complaints, escalate when appropriate.
• Develop understanding of products and services.
• Meet or exceed KPIs.
• Collaborate with colleagues and operational teams.
• Complete administrative processes accurately and ensure compliance with policies.

Skills

Excellent customer service

Communication skills

Organisational skills

Time management

Empathetic approach

Teamwork

Tools

CRM systems

Microsoft Office 365

Job description

Jobs Surrey Limited in Weybridge, Surrey, is seeking a Call Handler to deliver excellent customer service, manage enquiries, coordinate appointments, and maintain accurate records within a busy team. The role emphasises empathy, organisation, and effective communication in a customer-focused environment.

You will support operational teams, learn our products and services, and help ensure a smooth customer journey while adhering to data protection and company policies.