Customer Care Specialist: Flexible Hours & Career Growth

EE Limited; Wallsend; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer's leave

Family leave

Product discounts

Career development

Travel loan

Volunteer days

Private healthcare

Job summary

EE Limited in the United Kingdom is hiring a Customer Service Advisor to connect with customers by phone, offer support, guidance and practical solutions. You’ll be the friendly voice customers rely on, delivering empathetic service and building lasting relationships.

We provide comprehensive training on our products, flexible breaks and banked time, plus incentives and bonuses. The role includes 12-hour shifts with some weekend work, a start date in January 2027, and clear opportunities to grow

Qualifications

• Excellent communication and empathy.
• Patience and professionalism in customer interactions.
• Ability to build rapport and solve problems.

Responsibilities

• Assist customers over the phone, offering support and solutions.
• Build relationships and deliver exceptional service.
• Listen empathetically to understand needs and advise accordingly.
• Participate in comprehensive training to discuss EE products and services.

Job description

EE Limited in the United Kingdom is hiring a Customer Service Advisor to connect with customers by phone, offer support, guidance and practical solutions. You’ll be the friendly voice customers rely on, delivering empathetic service and building lasting relationships.

We provide comprehensive training on our products, flexible breaks and banked time, plus incentives and bonuses. The role includes 12-hour shifts with some weekend work, a start date in January 2027, and clear opportunities to grow