Customer Care Specialist - Fixed Term Contract

Adecco Portugal; Redditch; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

WFH after probation

Office-based for 6 months

Job summary

Adecco Group UK & Ireland is hiring a Customer Care Specialist on a fixed-term contract in Redditch, Worcestershire. The role is full-time, Monday to Friday, 9am-5pm, with a salary of £26,000 per year plus a 15% annual bonus. You will manage inquiries, process orders, and work with teams to resolve issues, delivering a high standard of customer service.

Immediate start available. First 6 months office-based with the option to work from home 2 days per week thereafter.

Qualifications

• Previous customer service or order management experience.
• Experience with CRM systems such as Salesforce or SAP.
• Detail-oriented with a high level of accuracy.

Responsibilities

• Handle inbound customer enquiries via phone, email and online channels.
• Process service requests, quotations, and customer orders accurately.
• Track orders and update customers on progress and delivery times.
• Coordinate with technical teams and internal departments to resolve queries and issues.
• Record customer feedback and support continuous improvement of service delivery.
• Escalate unresolved issues promptly and ensure timely resolution.

Skills

Communication skills

Attention to detail

Problem solving

Multitasking

Team orientation

Customer service experience

Education

Customer service training

Tools

Salesforce

SAP

Job description

Customer Care Specialist - Fixed Term Contract

Location: Redditch, Worcestershire

Hours: Full-time, Monday to Friday 9am to 5pm

Salary: £26,000 per annum plus 15% Annual Bonus (paid in April 2027)

Contract: Fixed Term Contract until May 2027

Overview

We are pleased to be recruiting for a Customer Care Specialist to join a busy and professional customer care team on a Fixed Term Contract basis. This role sits at the heart of service delivery, supporting customers through every stage of their journey and ensuring a consistently high standard of customer experience.

As the first point of contact, you will represent the business with professionalism, empathy, and efficiency, managing enquiries, processing orders, and resolving issues to build strong and lasting customer relationships.

Key Responsibilities

• Manage incoming customer enquiries via phone, email, and online channels
• Process service requests, quotations, and customer orders accurately
• Track and monitor orders, keeping customers updated on progress and delivery times
• Coordinate with technical teams and internal departments to resolve queries and issues
• Record customer feedback and support continuous improvement of service delivery
• Escalate unresolved issues where necessary and ensure timely resolution
• Maintain accurate records of all customer interactions and case updates

About You

• Strong communication and interpersonal skills
• A high level of attention to detail and accuracy
• Excellent problem-solving abilities with a proactive approach
• The ability to manage multiple tasks and priorities in a fast-paced environment
• A team-focused mindset with a positive and flexible attitude
• Previous experience in a customer service or order management role

Desirable Experience

• Experience processing quotations and managing orders
• Familiarity with CRM systems such as Salesforce or SAP
• Background in customer service, business administration, or a related field

What's on Offer

• Full-time hours, Monday to Friday (35 hours per week)
• 9am to 5pm (1 hour lunch break each day)
• Competitive annual salary
• Opportunity to gain valuable experience within a supportive and dynamic team
• Immediate start available
• First 6 months fully office based with the option to WFH 2 days per week thereafter

The Adecco Group UK & Ireland is an Equal Opportunities Employer.