Customer Support Advisor - 6 month fixed term contract

Confidential; Chester; On-site; GBP 21,000 - 28,000; Full time

Job summary

Confidential is seeking a Customer Support Advisor in Chester to join our head office team. The role combines customer service, account management and sales support, handling orders from intake through delivery and promoting our products and services to help customers grow their businesses.

You will be the first point of contact for a portfolio of customers, building relationships, resolving queries and guiding them to online ordering and digital tools.

Qualifications

• Previous experience within customer service, sales support, account management or a telephone-based customer environment.
• Confident and professional communication style.
• Strong relationship-building skills for ongoing customer engagement.
• Excellent organisation and time management abilities.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Managing regular contact with an assigned customer base
• Processing orders accurately and efficiently
• Building strong, long-term customer relationships
• Promoting key products, offers and initiatives
• Encouraging engagement with online ordering systems and digital tools
• Handling customer enquiries via phone, email and other communication channels
• Liaising with internal departments, suppliers and operational teams
• Investigating and resolving order, supply and delivery issues
• Supporting wider team activities and operational projects when required

Skills

Customer service experience

Communication skills

Relationship-building

Organization

Time management

Multitasking

Adaptable

Job description

Customer Support Advisor
£24,500 6 month fixed term contract
Chester Full-Time Office Based
Do you enjoy building relationships, delivering outstanding customer service and being part of a fast-paced commercial team?
We're working with a well-established and growing business that supports a large network of independent operators across the UK. They are looking for a proactive and customer-focused Customer Support Advisor to join their head office team. This is a fantastic opportunity for someone who enjoys speaking with customers, identifying opportunities to add value, and ensuring a seamless customer experience from order through to delivery.
As a Customer Support Advisor, you'll be the first point of contact for a portfolio of customers, building strong relationships while managing orders, resolving queries and promoting products and services that help their businesses succeed. The role combines customer service, account management and sales support, making it ideal for someone who enjoys a varied workload and thrives in a relationship-driven environment.

What You'll Be Doing

• Managing regular contact with an assigned customer base
• Processing orders accurately and efficiently
• Building strong, long-term customer relationships
• Promoting key products, offers and initiatives
• Encouraging engagement with online ordering systems and digital tools
• Handling customer enquiries via phone, email and other communication channels
• Liaising with internal departments, suppliers and operational teams
• Investigating and resolving order, supply and delivery issues
• Supporting wider team activities and operational projects when required

What We're Looking For

• Previous experience within customer service, sales support, account management or a telephone-based customer environment
• A confident and professional communication style
• Strong relationship-building skills
• Excellent organisation and time management abilities
• Comfortable managing multiple priorities in a busy environment
• Positive, proactive and adaptable approach. Let's correct. But that's beyond. But we must provide correct JSON. Use standard ASCII apostrophes as in input. `` ``` We can produce final output accordingly." } }