Customer Care Specialist: Elevate Client Support & Training

Uniting People; Newcastle-under-Lyme; On-site; GBP 22,500 - 27,500; Full time

Benefits offered by this job

20 days holiday per year + Bank Holidays

Bonus

Job summary

A well-established customer care organization is looking for a Customer Care Specialist in Newcastle-under-Lyme. The successful candidate will provide exceptional service to customers and instructors, managing queries through phone and email. Key responsibilities include supporting operational changes, managing customer records in CRM, and monitoring service quality. Ideal candidates will have qualifications in Maths & English, two years of office experience, and strong communication skills. This position offers a salary of up to £25,000 per annum plus bonuses.

Qualifications

• At least two years experience in a busy office environment supporting customer query resolution.
• Working knowledge of a computerized CRM system (preferably Microsoft Dynamics).
• Bilingual (French) or multi-lingual is an advantage.

Responsibilities

• Support operational changes for efficient resource use.
• Make and receive incoming calls for customer inquiries.
• Monitor customer feedback and adherence to regulatory standards.

Skills

Excellent written, verbal and listening skills

Detail oriented

Solution focused

Time management

Education

Qualifications in Maths & English

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint, SharePoint)

Microsoft Dynamics CRM

Job description

A well-established customer care organization is looking for a Customer Care Specialist in Newcastle-under-Lyme. The successful candidate will provide exceptional service to customers and instructors, managing queries through phone and email. Key responsibilities include supporting operational changes, managing customer records in CRM, and monitoring service quality. Ideal candidates will have qualifications in Maths & English, two years of office experience, and strong communication skills. This position offers a salary of up to £25,000 per annum plus bonuses.