French-Speaking Customer Care Specialist

Uniting People; Stoke-on-Trent; On-site; GBP 24,300 - 29,700; Full time

Job summary

A customer service provider is seeking a Customer Care Specialist - French Speaker for an office-based role in Newcastle-under-Lyme. Responsibilities include supporting operational changes, responding to customer queries, and handling feedback. Ideal candidates will have at least two years of experience in a customer-facing role, be detail-oriented, and possess excellent communication skills in both English and French. Experience with Microsoft Office and CRM systems is essential. The position offers a salary of £27,000.

Qualifications

• Minimum two years experience in a busy office environment.
• Experience in customer query resolution required.
• Working knowledge of computerised CRM system preferred.

Responsibilities

• Respond to internal and external information requests.
• First line of response for customer complaints.
• Maintain customer records and collate feedback.

Skills

Solution focused

Excellent interpersonal skills

Detail oriented

Ability to manage multiple tasks

Excellent English communication skills

Education

A level standard

Tools

Microsoft Office

CRM systems (e.g., Microsoft Dynamics)

Job description

A customer service provider is seeking a Customer Care Specialist - French Speaker for an office-based role in Newcastle-under-Lyme. Responsibilities include supporting operational changes, responding to customer queries, and handling feedback. Ideal candidates will have at least two years of experience in a customer-facing role, be detail-oriented, and possess excellent communication skills in both English and French. Experience with Microsoft Office and CRM systems is essential. The position offers a salary of £27,000.