Customer Care Specialist – Consultative Support

Interaction Recruitment; Upper Harlestone; On-site; GBP 15,000 - 21,000; Full time

Job summary

Interaction Recruitment is supporting a client for a Customer Service Representative position based at Lodgefarm Industrial Estate, NN5 7US. This full-time temporary-to-permanent role offers 40 hours per week from 8am to 8pm, with a pay rate of £12.71 per hour and weekly pay.

Responsibilities include building rapport, listening to customer needs, and delivering exceptional service across live chat and other channels.

Qualifications

• Excellent customer service skills.
• Great team player.
• 6 months Contact Centre background [not essential].
• Strong communication skills.

Responsibilities

• Build rapport with customers in a consultative manner
• Listen to the customer's needs to ensure a positive and unique solution to their queries
• Provide exceptional customer service by demonstrating in-depth knowledge of the services & products the company provides.
• Communicating with customers and clients via live chat platforms.

Skills

Excellent customer service

Great team player

6 months contact centre

Strong communication

Job description

Interaction Recruitment is supporting a client for a Customer Service Representative position based at Lodgefarm Industrial Estate, NN5 7US. This full-time temporary-to-permanent role offers 40 hours per week from 8am to 8pm, with a pay rate of £12.71 per hour and weekly pay.

Responsibilities include building rapport, listening to customer needs, and delivering exceptional service across live chat and other channels.