Logistics Customer Support Specialist

Impact Recruitment; Northampton; On-site; GBP 25,000 - 27,000; Full time

Job summary

Impact Recruitment is recruiting for a well-established logistics firm in Northampton for a Customer Service Advisor who enjoys helping people and keeping operations running smoothly. You’ll join a busy, welcoming environment where organisation, communication skills and attention to detail are valued.

Permanent contract; salary £26,600; location Northampton – NN3; Hours: Monday to Friday, 9:00am to 6:00pm. Be the first point of contact, liaise with suppliers to update customers, and work with

Qualifications

• Previous B2B customer service experience within an office.
• A confident communicator with excellent telephone manner.
• Efficient administration skills and good attention to detail.
• Ability to use own initiative with a can-do attitude.
• Ability to work in a high pressured, fast paced environment.
• IT literate including Excel and Word.

Responsibilities

• Be the friendly first point of contact for customers, answering calls and working with service partners to resolve queries.
• Keep customers informed by liaising with suppliers and providing clear, relevant updates.
• Respond promptly and professionally to customer calls and emails.
• Book and accurately process new jobs.
• Help customers navigate and use the company website.
• Work closely with drivers to keep services running smoothly.
• Support the wider team with a range of general administrative tasks.

Skills

Customer service

Telephone communication

Administration

Tools

Excel

Word

Job description

Impact Recruitment is recruiting for a well-established logistics firm in Northampton for a Customer Service Advisor who enjoys helping people and keeping operations running smoothly. You’ll join a busy, welcoming environment where organisation, communication skills and attention to detail are valued.

Permanent contract; salary £26,600; location Northampton – NN3; Hours: Monday to Friday, 9:00am to 6:00pm. Be the first point of contact, liaise with suppliers to update customers, and work with