Customer Care Specialist

Page Personnel; Redditch; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Free on-site parking

Training and development opportunities

Job summary

Page Personnel in Redditch, England is seeking a Customer Care Specialist to join our manufacturing sector client. You will respond to inquiries, provide product information, and coordinate with internal teams to resolve issues, ensuring accurate records of interactions and transactions.

The role offers hybrid working arrangements, on-site parking, and access to ongoing training and development opportunities to support professional growth within an international organisation.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service or a similar role.
• Ability to work collaboratively with internal teams.
• Good organisational skills and attention to detail.
• Proficiency in using customer service software or systems.
• A proactive approach to handling customer needs.

Responsibilities

• Respond to customer enquiries promptly and professionally.
• Provide accurate information about products and services.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain up-to-date records of customer interactions and transactions.
• Ensure customer feedback is documented and relayed to relevant departments.
• Support the team in achieving customer satisfaction targets.
• Assist with the preparation of reports and customer data analysis.
• Contribute to continuous improvement of customer service processes.

Skills

Communication

Problem-solving

Customer service experience

Team collaboration

Organisation

CRM software proficiency

Proactive approach

Tools

CRM software

Job description

• Opportunity to work within a respected international organisation.
• On going training and professional development.

About Our Client

This role is with a company in the industrial/manufacturing sector.

Job Description

• Respond to customer enquiries promptly and professionally.
• Provide accurate information about products and services.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain up-to-date records of customer interactions and transactions.
• Ensure customer feedback is documented and relayed to relevant departments.
• Support the team in achieving customer satisfaction targets.
• Assist with the preparation of reports and customer data analysis.
• Contribute to continuous improvement of customer service processes.

The Successful Applicant

A successful Customer Care Specialist should have:

• Strong communication and problem-solving skills.
• Experience in customer service or a similar role.
• Ability to work collaboratively with internal teams.
• Good organisational skills and attention to detail.
• Proficiency in using customer service software or systems.
• A proactive approach to handling customer needs.

What's on Offer

• Salary £26,000
• Hybrid working arrangements for flexibility.
• Free on-site parking.
• Access to training and development opportunities.

Customer Care Specialist Redditch, England