Customer Support Specialist

Sherborne Talent Solutions; West Midlands; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Salary around £27,000

Full training

Supportive team

Growth opportunities

Job summary

Sherborne Talent Solutions in the West Midlands is recruiting for a friendly, office-based Customer Support Advisor. You’ll be the first point of contact for customers, handling calls and tickets, booking service visits, and performing basic troubleshooting while you learn and grow within the team.

You should be confident on the phone, calm under pressure, organized, and eager to develop in the technology sector.

Qualifications

• Confident on the phone and comfortable dealing with customers all day.
• Resilient and able to stay professional with difficult customers.
• Eager to learn and understand how systems work.
• Organised, able to juggle calls, emails and tickets.
• Clear communicator, verbally and in writing.
• Comfortable with computers, email and online systems.
• Customer service or helpdesk experience would be a plus, but willingness to learn matters.

Responsibilities

• Answer incoming customer calls and manage the support inbox.
• Raise and track support tickets through to resolution.
• Book service and engineer calls.
• Help customers when trackers or systems aren't working, carrying out first-line troubleshooting.
• Escalate technical issues to the technical team and follow them up until resolved.
• Keep accurate records of customer contact and actions.
• Support the Customer Support Lead and take on more responsibility as you learn.
• Handle challenging conversations calmly and professionally.

Job description

Location: West Midlands (Stourbridge / Bromsgrove area), office-based

Salary: around £27,000 Monday–Friday

Contract: Permanent, full-time

About the company

A well-established fleet technology business, supporting companies across the UK with solutions that help them run their vehicles more efficiently. A friendly, close-knit team where you’ll be given the chance to learn and grow.

The role

This is a great opportunity for someone who wants to build a career in the technology sector. Working alongside the Customer Support Lead, you’ll be the first point of contact for customers, keeping the support function running smoothly and taking on more as your knowledge grows.

Key responsibilities

• Answer incoming customer calls and manage the support inbox
• Raise and track support tickets through to resolution
• Book service and engineer calls
• Help customers when trackers or systems aren't working, carrying out first-line troubleshooting
• Escalate technical issues to the technical team and follow them up until resolved
• Keep accurate records of customer contact and actions
• Support the Customer Support Lead and take on more responsibility as you learn
• Handle challenging conversations calmly and professionally

About you

• Confident on the phone and comfortable dealing with customers all day
• Resilient: you stay calm and professional with difficult or frustrated customers
• Eager to learn: you soak up new information and enjoy understanding how things work
• Organised, able to juggle calls, emails and tickets without letting anything slip
• A clear communicator, verbally and in writing
• Comfortable with computers, email and online systems
• Customer service, call centre or helpdesk experience would be a plus, but attitude and willingness to learn matter most

What's on offer

• Salary of around £27,000 (flex for the right candidate)
• Full training
• Supportive team, working closely with an experienced Customer Support Lead
• A real chance to grow within an established, independent business