Customer Care & Service Coordinator

Luxe Recruitment; Witham; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Pension

Annual leave

Training and career development

Job summary

Luxe Recruitment’s client seeks an organised, customer-focused individual to join a growing business, providing day-to-day customer service and administrative support in a full-time, onsite role in Witham.

You’ll respond to customer enquiries, coordinate service requests and collaborate with internal teams to ensure customers receive efficient service from initial contact through to resolution. Ideal for someone who enjoys solving problems and staying organised.

Qualifications

• Previous experience in customer service, administration or coordination.
• Confident handling enquiries by telephone and email.
• Confident using computer systems and learning new processes.
• Experience processing orders, updating customer accounts and booking appointments would be beneficial.
• Experience within a technical or service-based business would be advantageous.

Responsibilities

• Respond to customer enquiries, providing clear information and helpful support.
• Record service requests and arrange appointments with the relevant teams.
• Keep customers informed of progress and follow up outstanding queries.
• Process orders and maintain customer contracts, purchase orders and sales documentation.
• Update customer records and account information.
• Liaise with internal departments and external partners to organise customer requirements.
• Assist with stock checks and accurately record deliveries, equipment and supplies.
• Support the coordination of equipment preparation, deliveries and installations.
• Refer complex enquiries or complaints to the appropriate colleague.
• Support the wider team during busy periods.
• Build positive customer relationships through reliable, consistent service.

Skills

Telephone communication

Written communication

Organisation

Attention to detail

Problem solving

Team collaboration

Reliability

Tools

CRM systems

Office software

Job description

Luxe Recruitment’s client seeks an organised, customer-focused individual to join a growing business, providing day-to-day customer service and administrative support in a full-time, onsite role in Witham.

You’ll respond to customer enquiries, coordinate service requests and collaborate with internal teams to ensure customers receive efficient service from initial contact through to resolution. Ideal for someone who enjoys solving problems and staying organised.