Customer Care Coordinator

Fawkes & Reece London; Exeter; On-site; GBP 22,000 - 30,000; Full time

Job summary

Fawkes & Reece London is seeking a Customer Service Coordinator to join our team on an initial 12-month fixed-term contract. The successful candidate will support customers and ensure a consistently high level of service across the business, with scope to convert to permanent.

Based in Exeter, the role involves handling inquiries by phone and email, coordinating requests, maintaining customer records, and collaborating with internal teams to meet requirements.

Qualifications

• Experience in customer service or coordination roles.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Proficiency with IT systems and Microsoft Office.

Responsibilities

• Respond to customer enquiries via phone, email and other channels.
• Coordinate customer requests and ensure follow-through to resolution.
• Build and maintain positive relationships with customers.
• Provide accurate and timely information to customers.
• Liaise with internal teams to meet customer requirements.
• Manage and update customer records and relevant systems.
• Monitor outstanding queries and follow up where required.
• Identify and escalate issues appropriately.
• Support the wider team with general coordination and administration.
• Contribute to ongoing improvement of customer service processes and standards.

Skills

Customer service

Communication

Organisational skills

Time management

Problem solving

Teamwork

Tools

Microsoft Office

CRM systems

Job description

The Opportunity

We are currently looking for a Customer Service Coordinator to join our team on an initial 12-month fixed-term contract.

This is an exciting opportunity to join a growing business at an important stage of its development. The successful candidate will play a key role in supporting customers and ensuring a consistently high level of service across the business.

While the position is initially offered on a 12-month fixed-term basis, the business is actively looking to expand, so there is a strong possibility of the role becoming permanent for the right person as the organisation continues to grow.

Your responsibilities are likely to include:

• Responding to customer enquiries via phone, email and other relevant channels.
• Coordinating customer requests and ensuring they are followed through to resolution.
• Building and maintaining positive relationships with customers.
• Providing accurate and timely information to customers.
• Liaising with internal teams to ensure customer requirements are met.
• Managing and updating customer records and relevant systems.
• Monitoring outstanding queries and following up where required.
• Identifying and escalating issues appropriately.
• Supporting the wider team with general coordination and administration.
• Contributing to the ongoing improvement of customer service processes and standards.

About You

We are looking for someone who is customer-focused, organised and proactive, with a genuine desire to provide a high standard of service.

You will ideally have:

• Previous experience in customer service, customer coordination, housing, property, construction, facilities management, repairs and maintenance, minor works or a similar environment.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• A professional and approachable manner.
• The ability to manage multiple tasks and priorities effectively.
• Good attention to detail.
• Confidence using IT systems and Microsoft Office.
• A positive, flexible and solution-focused approach.
• The ability to work effectively both independently and as part of a team.