Customer Service Coordinator

Michael Page; Theale; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid remote working

Great career progression opportunities

Full training and mentoring provided

Comprehensive benefits package

Access to company perks

Generous annual leave

Job summary

My client, based in the United Kingdom, is seeking a Customer Service Coordinator to act as the first point of contact for customers and to support the logistics department with administration. The role includes handling queries, processing orders, and maintaining detailed records to ensure a seamless customer experience.

Responsibilities include responding to inquiries, resolving issues, processing returns, and collaborating with internal teams to address escalated cases.

Qualifications

• Previous experience in customer service and/or logistics/supply chain coordination.
• Excel and SAP experience is preferred.
• Strong communication skills, both written and verbal.
• Attention to detail and the ability to manage multiple tasks efficiently.
• A customer-focused mindset with a problem-solving attitude.
• Proactive approach to learning about products and services.

Responsibilities

• Respond to customer enquiries.
• Resolve customer issues effectively, ensuring a positive outcome and experience.
• Process orders, returns, and exchanges accurately in the system.
• Keep detailed and accurate records of customer interactions and transactions.
• Collaborate with internal teams to address and resolve escalated cases.
• Provide clear and helpful information about products, services, and policies.
• Identify trends in customer feedback and suggest improvements where necessary.
• Maintain a high level of product knowledge to assist customers effectively.

Skills

Strong communication

Attention to detail

Multitasking

Problem-solving

Proactive learning

Tools

Excel

SAP

Job description

As a Customer Service Coordinator in the retail industry, you'll be the first point of contact for customers, handling queries and ensuring their experience is seamless. This role is also to help support the logistics department with administration.

Client Details

My client, who are based near Theale with free parking onsite, are an impressive and well-established company in the retail industry. They pride themselves on their sociable work culture.

Description

Key responsibilities of the Customer Service Coordinator include:

• Respond to customer enquiries.
• Resolve customer issues effectively, ensuring a positive outcome and experience.
• Process orders, returns, and exchanges accurately in the system.
• Keep detailed and accurate records of customer interactions and transactions.
• Collaborate with internal teams to address and resolve escalated cases.
• Provide clear and helpful information about products, services, and policies.
• Identify trends in customer feedback and suggest improvements where necessary.
• Maintain a high level of product knowledge to assist customers effectively.

Profile

The successful Customer Service Coordinator will have:

• Previous experience in customer service and/or logistics/supply chain coordination.
• Excel and SAP experience is preferred.
• Strong communication skills, both written and verbal.
• Attention to detail and the ability to manage multiple tasks efficiently.
• A customer-focused mindset with a problem-solving attitude.
• A proactive approach to learning about products and services.

Job Offer

Benefits include:

• A competitive salary
• Hybrid remote working
• Great career progression opportunities
• Working within a sociable, fun team
• Full training and mentoring provided
• A comprehensive benefits package
• Access to many company perks
• Generous annual leave package