Customer Service Coordinator

Pertemps Bond; Harwell; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Flexitime available

Salary review after 6 months

Supportive team environment

Job summary

Pertemps Bond is recruiting a Customer Service Coordinator in Banbury. The role supports customer service, order processing, logistics, inventory and purchasing within a busy team.

You will work closely with the Customer Service Lead to manage enquiries, quotations, orders and deliveries, acting as a central contact for customers and supporting logistics and admin tasks.

Qualifications

• Previous customer service experience.
• Experience processing customer orders.
• Strong organisational skills and attention to detail.
• Excellent communication skills with customers, suppliers, colleagues.
• Strong IT skills including Microsoft Office.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Managing customer enquiries and communications.
• Preparing quotations and processing customer orders.
• Processing invoices, credit notes and returns.
• Monitoring and managing backorders.
• Coordinating deliveries and resolving shipment issues.
• Supporting inventory and purchasing activities.
• Assisting with stock administration and stock accuracy.
• Preparing freight, customs and import documentation.
• Maintaining shipment and transport records.
• Supporting continuous improvement initiatives and processes.
• Providing cover for colleagues when required.

Skills

Customer service experience

Order processing

Organisational skills

Attention to detail

Communication

MS Office

Multitasking

Proactive

Tools

MS Office

Sage

SAP

Job description

Customer Service CoordinatorBanbury | £30,000 - £33,000 + Salary Review After 6 Months | Full Time | Permanent

Are you a highly organised and customer-focused professional looking for a varied role where no two days are the same? We are recruiting for a Customer Service Coordinator to join a busy and supportive team, providing essential support across customer service, order processing, logistics, inventory and purchasing activities.

This is an excellent opportunity to join a growing business where you can further develop your skills and gain exposure to multiple areas of the operation.

The RoleWorking closely with the Customer Service Lead, you will play a key role in ensuring customer enquiries, quotations, orders and deliveries are managed efficiently and accurately. You will act as a central point of contact for customers while supporting inventory management, logistics coordination and general departmental administration.

Key Responsibilities

• Managing customer enquiries and communications.
• Preparing quotations and processing customer orders.
• Processing invoices, credit notes and returns.
• Monitoring and managing backorders.
• Coordinating deliveries and resolving shipment issues.
• Supporting inventory and purchasing activities.
• Assisting with stock administration and stock accuracy.
• Preparing freight, customs and import documentation.
• Maintaining shipment and transport records.
• Supporting continuous improvement initiatives and departmental processes.
• Providing support and cover for colleagues when required.

About You

To be successful in this role, you will have:

• Previous customer service experience.
• Experience processing customer orders.
• Strong organisational skills and excellent attention to detail.
• Excellent communication skills with the ability to build relationships with customers, suppliers and colleagues.
• Strong IT skills, including Microsoft Office.
• The ability to manage multiple tasks and priorities effectively.
• A proactive and customer-focused approach.

Desirable Experience

• Experience within a manufacturing or engineering environment.
• Inventory management experience.
• Knowledge of logistics, distribution or purchasing processes.
• Experience using Sage and/or SAP.

What's on Offer?

• Salary of £30,000 - £33,000, dependent on experience.
• Salary review after 6 months.
• Permanent, full-time position.
• Flexitime available.
• Supportive team environment.
• Opportunity to develop your skills across customer service, logistics, inventory and purchasing functions.
• Genuine long‑term career development opportunities.

If you are an organised, detail-oriented individual who enjoys providing excellent customer service and thrives in a fast‑paced environment, we'd love to hear from you.