Customer Contact Agent

Marston Holdings Limited; Milnrow; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Free onsite parking

Enhanced Maternity and Paternity Pack

25 days annual leave

Health Cash Plan

Staff benefits

Job summary

Marston Holdings Limited is seeking a Customer Contact Agent to join a team handling overdue accounts for utility clients. You will engage with customers, resolve issues, and negotiate repayments while upholding service standards. The role is based on-site in Rochdale with standard full-time hours.

The ideal candidate demonstrates calm under pressure, strong communication, and solid MS Office skills, contributing to positive outcomes for clients and the company.

Qualifications

• Experience of handling and resolving difficult situations.
• Capable of handling high volume calls efficiently and professionally.
• Ability to successfully meet client SLAs.
• Good understanding and use of Microsoft Office Applications.
• Excellent phone manner.
• Strong time management and organisational skills.
• Utilities knowledge would be advantageous.

Responsibilities

• Resolution management and repayment negotiations related to overdue accounts on behalf of clients.

Skills

Difficult situations

High volume calls

SLAs

MS Office

Phone etiquette

Time management

Utilities knowledge

Job description

Customer Service Agent

Company: Marston Holdings

Salary: £24,784.50 to £24,784.50 a year

Hours: Full-time

Location: OL11 1RY

Job type: Permanent

Posting date: 6 Oct 2026

Closing date: 3 Nov 2026

Summary

Customer Contact Agent

Location: Rochdale

Are you a natural people-person who thrives on helping others?

Are you calm under pressure, with a positive outlook and a passion for doing the right thing?

We have an exciting opportunity for a Customer Contact Agent to join our team.

As a Customer Contact Agent you will be joining an existing team who delivers the highest standard of customer service; resolution management and repayment negotiations related to overdue accounts on behalf our clients in the utility industry.

What we are looking for:

• Experience of handling and resolving difficult situations
• Capable of handling high volume calls efficiently and professionally
• Ability to successfully meet client SLA's
• Good understanding and use of Microsoft Office Applications
• Excellent phone manner
• Strong time management and organisational skills
• Utilities knowledge would be advantageous

What's in it for you?

• Hours: Monday - Friday 9am - 5pm
• Contract: Full time 37.5 hours per week
• Free onsite parking
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Health Cash Plan
• Staff benefits designed to suit your lifestyle from discounts on high street and online shopping to travel socialising and wellbeing

Who we are:

Engage is a technology-driven field services provider part of Marston Holdings Limited.

Marston Holdings is the UK's largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it's tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we're committed to creating an inclusive environment for all employees.

INDC

#s1-Gen

Are you a natural people-person who thrives on helping others?

Are you calm under pressure, with a positive outlook and a passion for doing the right thing?, Experience of handling and resolving difficult situations

Capable of handling high volume calls efficiently and professionally

Ability to successfully meet client SLA's

Good understanding and use of Microsoft Office Applications

Excellent phone manner

Strong time management and organisational skills

Utilities knowledge would be advantageous

Engage is a technology-driven field services provider part of Marston Holdings Limited.

Marston Holdings is the UK's largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it's tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer which means we'll consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we're committed to creating an inclusive environment for all employees.

Hours: Monday - Friday 9am - 5pm

Contract: Full time 37.5 hours per week

Free onsite parking

Enhanced Maternity and Paternity Package NB subject to eligibility criteria

25 days annual leave plus bank holidays

Health Cash Plan

Staff benefits designed to suit your lifestyle from discounts on high street and online shopping to travel socialising and wellbeing