Customer Service Specialist

Witan Search; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Witan Search is seeking a customer service professional to join a fast-paced, collaborative team in Greater London. You will be the go-to contact for customers, handling enquiries, orders, and issues with professionalism and accuracy across the full order lifecycle.

Working with Sales Engineers and Account Managers, you will prepare quotations, support procurement, and help improve processes. A background in B2B service, strong communication, and solid CRM/ERP data handling will help you thrive

Qualifications

• Strong customer service or order management experience in a B2B environment.
• Excellent communication and relationship-building skills.
• High attention to detail and strong organisational ability.
• Confidence with CRM/ERP systems and data accuracy.

Responsibilities

• Act as a key point of contact for customers, delivering responsive and high-quality service.
• Collaborate with Sales Engineers and Account Managers to support customer needs.
• Prepare quotations in coordination with sales teams and suppliers.
• Manage full order lifecycle, including processing, invoicing, credits, returns, and claims.
• Handle escalations and resolve issues in line with procedures.
• Maintain accurate CRM and ERP data and customer records.
• Support procurement activities, including purchase orders and supplier follow-ups.
• Assist with warehousing tasks such as picking, packing, and dispatch when required.
• Contribute to continuous improvement and operational efficiency initiatives.

Skills

Customer service / order management

Communication & relationships

Attention to detail & organisation

CRM/ERP data accuracy

Tools

CRM software

ERP systems

Job description

Summary

Join a fast-paced, collaborative Customer Service team where you'll play a central role in shaping a seamless customer journey. You'll be the go-to contact for customers, ensuring enquiries, orders, and issues are handled smoothly and professionally. Every day brings variety, cross-team collaboration, and the opportunity to make a tangible impact on customer satisfaction.

Our Client

A global leader in advanced engineering and precision manufacturing solutions, this organisation develops high-performance technologies that support industries such as automotive, aerospace, and general engineering. With a strong focus on innovation, sustainability, and continuous improvement, they partner closely with customers to solve complex technical challenges and drive productivity.

Operating across more than 75 countries with a highly skilled international workforce, they combine deep technical expertise with a customer-first mindset. Their culture is built around collaboration, curiosity, and responsibility, creating an environment where people are encouraged to develop, contribute ideas, and make a tangible impact on both customers and the wider industry.

Responsibilities

• Act as a key point of contact for customers, delivering responsive and high-quality service
• Collaborate closely with Sales Engineers and Account Managers to support customer needs
• Prepare quotations in coordination with sales teams and suppliers
• Manage the full order lifecycle, including processing, invoicing, credits, returns, and claims
• Handle escalations and resolve issues efficiently in line with procedures
• Maintain accurate CRM and ERP data and customer records
• Support procurement activities, including purchase orders and supplier follow-ups
• Assist with warehousing tasks such as picking, packing, and dispatch when required
• Contribute to continuous improvement and operational efficiency initiatives

Must-Haves:

• Strong customer service or order management experience in a B2B environment
• Excellent communication and relationship-building skills
• High attention to detail and strong organisational ability
• Confidence working with CRM/ERP systems and data accuracy

Nice-to-Haves:

• Experience in manufacturing, engineering, or technical product environments
• Exposure to supply chain, logistics, or procurement processes
• Familiarity with e-commerce or digital ordering platforms

What's in it for you

• Opportunity to work in a global, innovative engineering environment
• Supportive, team-oriented culture built on collaboration and curiosity
• Strong focus on development, continuous improvement, and learning
• A role where your work directly improves customer experience and business performance