Customer Care Manager

Manpower; Northampton; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading service provider in Northampton is seeking a proactive Customer Care Manager to oversee customer aftercare, warranty works, and inspections. The role requires strong customer service skills, the ability to manage communications with suppliers, and a full UK driving license for site visits. This position offers competitive salary and various benefits including career development opportunities and a supportive work environment. Join us to contribute to valuable community projects and make a meaningful impact.

Benefits

Career development opportunities

Collaborative team environment

Meaningful impact on communities

Competitive benefits package

Up to 25 days holiday plus bank holidays

Enhanced maternity and shared parental leave

Employee Assistance Programmes

Discounts on retail, holidays, gym memberships

Financial wellbeing support

Competitive pension scheme

Recognition schemes

Volunteering policy

Mental health support resources

Qualifications

• Experience in customer care management.
• Ability to manage warranty and repair works.
• Experience in handling client enquiries and coordinating inspections.

Responsibilities

• Manage all aspects of customer aftercare.
• Handle client enquiries and coordinate inspections.
• Liaise with suppliers for quotations and materials.

Skills

Strong customer service and communication skills

Excellent organisation and time management

Confident problem-solver

Good IT skills and attention to detail

Commercial awareness

Ability to work independently and as part of a team

Experience liaising with suppliers and subcontractors

Full UK driving licence

Job description

Customer Care Manager

Location: Northampton

Salary: £28,500 - £31,000 depending on experience

Contract type: Permanent

Working hours: 40 hours a week, Monday - Friday

About the role

We are seeking a proactive Customer Care Manager to join our team in Northampton. In this role, you will manage all aspects of customer aftercare, including warranty and repair works, small works pricing, and remedials, as well as carrying out occasional site visits and inspections. Responsibilities include handling client enquiries, coordinating inspections, liaising with suppliers for quotations, sourcing materials and subcontractors, attending sales handover meetings, and managing supply-only orders and internal contracts within idverde.

Requirements

• Strong customer service and communication skills
• Excellent organisation and time management
• Confident problem-solver with the ability to use initiative
• Good IT skills and attention to detail
• Commercial awareness, including pricing small works
• Ability to work independently and as part of a team
• Experience liaising with suppliers and subcontractors
• Full UK driving licence for site visits and inspection.

Why join us?

As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same – and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive.

What we offer

Career development: We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Meaningful impact: Contribute to projects that make a real difference in the community and environment. Competitive benefits package: We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• Career development: We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Meaningful impact: Contribute to projects that make a real difference in the community and environment.
• Competitive benefits package: We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.
• Annual leave: Up to 25 days holiday plus bank holidays
• Family-friendly policies: Enhanced maternity and shared parental leave.
• Employee Assistance Programmes: Support for personal and professional challenges.
• Voluntary benefits: Discounts on retail, holidays, gym memberships, and more.
• Financial wellbeing support: Resources to manage your finances.
• Competitive pension scheme: Secure your future.
• Recognition schemes: Colleague of the month and annual awards.
• Volunteering policy: Two days per year to support a cause of your choice.
• Mental health support: Comprehensive resources and support.

About idverde

We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry. At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company – we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK.

Grow with us, and together we'll create a greener future for all