Customer Care Maintenance Technician

Encon Staffing Associates Ltd; Northampton; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Life Cover & Pension

Employee benefits platform

Diversity and development

Job summary

Persimmon Homes is looking for a Maintenance Operative to carry out remedial and maintenance works in customers’ new homes, ensuring high standards of customer care. You will manage workloads, coordinate with subcontractors, and maintain accurate defect reporting.

Ideal candidates have painting/joinery experience, strong customer service, and a current UK driving licence. PASMA is advantageous and CSCS is preferred for site access.

Qualifications

• Ability to perform a range of homeowner maintenance tasks on new builds.
• Experience in painting and joinery is essential.
• PASMA certificate is advantageous but not required.
• Strong customer service and communication skills.
• Basic Microsoft Office skills for simple reporting.

Responsibilities

• Manage and prioritise workloads to complete remedial works on time.
• Provide high-quality remedial maintenance in line with policies.
• Minimise costs and accurately record works and sign-offs.
• Complete online defect reporting via the Operative App.
• Co-ordinate with subcontractors and keep customers informed.
• Adhere to HS&E policies across the team.

Skills

Maintenance of machines & tools

Painting & Joinery experience

Customer service

First Aid awareness

Tools

Microsoft Office

CSCS Card

Job description

Job Title: Maintenance Operative

Looking for a career where your ambition meets real opportunity? As a Maintenance Operative with this house builder, you can step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Join?

• Competitive salary


• You’ll be part of a company that consistently delivers quality homes and outstanding customer satisfaction


• Life Cover & Contributory Pension


• Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more


• Committed to diversity, inclusion, and empowering your development

What is the role?

The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, providing maintaining high standards of customer experience.

Primary Responsibilities:

• Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA's.


• Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.


• Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, and identify all contra-charging opportunities.


• Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.


• Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.


• Comply with responsibilities as defined in the Group’s HS&E Policy and ensure compliance throughout the team.

What experience do I need?

• Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools


• Painting and Joinery experience is required


• PASMA certificate is advantageous


• Excellent customer service skills


• Conversant with Microsoft Office


• Current CSCS Card (Construction Skills Certification Scheme)


• First Aid qualification would be advantageous


• Full UK Driving Licence is required