Customer Care Operative

Construction Resources Limited; Warrington; On-site; GBP 32,400 - 39,600; Full time

Benefits offered by this job

Company van for work-related travel

Annual company bonus scheme

Contributory pension plan

25 days of annual leave plus bank holidays

Job summary

An established industry player is seeking a Customer Care Maintenance Operative/Technician to join their North West team. This role involves delivering exceptional post-purchase support to homeowners by rectifying defects in newly occupied homes. You'll be responsible for conducting inspections, performing maintenance tasks, and ensuring high-quality standards are met. With a focus on customer satisfaction, you'll coordinate with the Customer Care Team and maintain clear communication with homeowners. This position offers a competitive salary, opportunities for commissions, and a supportive work environment that values your skills and contributions.

Qualifications

• Proven experience in a multi-trade role with skills in plumbing, carpentry, and decorating.
• Strong problem-solving abilities and excellent communication skills.

Responsibilities

• Conduct inspections and perform maintenance tasks on newly occupied homes.
• Address and resolve reported defects promptly while communicating with homeowners.

Skills

Problem-solving

Interpersonal skills

Time management

Basic plumbing

Carpentry

Tiling

Decorating

Job description

One of the UK’s leading 5-star housebuilders, known for delivering high-quality homes across the country, is looking for a Customer Care Maintenance Operative/Technician to join their North West team.

With a strong reputation for excellence and customer satisfaction, they focus on building well-designed, sustainable communities.

Focusing on delivering exceptional post-purchase support to homeowners within the North West region, you’ll visit customers' new homes to rectify reported defects, at the instruction of the office-based coordination team.

Key Responsibilities:

• Conduct inspections and perform maintenance tasks on newly occupied homes, ensuring all work meets the highest quality standards.
• Address and resolve reported defects promptly, maintaining clear communication with homeowners throughout the process.
• Coordinate with the Customer Care Team to ensure all necessary resources are available prior to appointments.
• Maintain accurate records of completed tasks and escalate any unresolved issues as needed.
• Uphold health and safety protocols, including the proper use of personal protective equipment (PPE) and adherence to property protection requirements.

Experience and Qualifications:

• Proven experience in a multi-trade role, with skills in basic plumbing, carpentry, tiling, and decorating.
• Preferably experienced in the new build housing industry.
• Strong problem-solving abilities and adaptability to various maintenance challenges.
• Excellent interpersonal and communication skills, with a commitment to delivering outstanding customer service.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Possession of a valid UK driving licence.

Working Conditions:

• The role involves both indoor and occasional outdoor work in varying weather conditions.
• Travel to different site locations within the North West region is required.
• Occasional flexibility regarding working hours and duties is required off a 40-hour working week.
• Competitive salary of up to £36,000.
• Opportunity to earn commission based on TrustPilot surveys.
• Company van provided for work-related travel.
• Annual company bonus scheme.
• Contributory pension plan.
• 25 days of annual leave plus bank holidays.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Construction