Customer Care Operative

Seddon Construction Ltd; Warrington; Sur place; GBP 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

26 days holidays

Pension scheme

Private health care

Professional development & training

Wellbeing initiatives (eye care, OH, E

Ministry of Fun

Flexible working

Online retailer discounts (Seddon Smar

Résumé du poste

Seddon Construction Ltd in Birchwood, Warrington, is seeking an experienced Customer Care Operative to manage post-completion defect rectification with customers and the wider team.

You will work on sites, coordinating with the Customer Care Manager and maintaining records in Clixifix, while ensuring safety and budget adherence. A strong customer-focus and organisation are essential for success.

Qualifications

• Successful track record of working in a customer-related environment within a house building/construction industry.
• Good knowledge of housebuilding and NHBC standards.
• Highly organised
• Must have their own tools.
• Full driving license.
• Proficient with IT (Microsoft packages and Clixifix).
• High attention to detail, self-motivated, customer-focused, target-driven, positive and a team player.
• Ability to work on your own and use your own initiative.

Responsabilités

• Investigate and complete the rectification of (in house) defects, ensuring all work is carried out safely, on time, within budget and in accordance with design standards, specifications and company procedures.
• Work with members of the Customer Care Team, whilst liaising closely with the Customer Care Manager.
• Investigate and complete the rectification of work needed to conclude NHBC/LABC claims.
• Maintain / complete accurate and concise records of repairs on Clixifix.
• To assist on various sites where applicable.
• Carry out inspections where required and record programme of works with the customer care coordinators.
• Update all works on Clixifix our defect management system.
• H&S and Procedural Compliance.
• Ensure work is carried out in compliance with the company Safety Policy, Risk and Method Statements and all relevant legislation.
• Ensure best practices are maintained throughout any works.
• Complete RAMS on the day of each property.
• Familiarises yourself with current legislation.
• Compile Health and safety records for each job task.
• Manage material order requests to procure materials.
• Workmanship escalations to be passed to the Customer Care Manager.
• Understand stakeholders’ expectations post-handover.
• Customer escalations to be passed to Customer Care Manager.
• Allocate/attend to defect repairs efficiently and within targets set by customer care KPI.
• Manage communication through Customer Care Team.

Connaissances

Customer-focused

Organised

Attention to detail

Team player

Initiative

Driving licence

IT proficiency

Outils

Clixifix

MS Office

Description du poste

An excellent opportunity has arisen for an experienced Customer Care Operative to join our growing housing business in Birchwood, Warrington.

The purpose of the role will be working on post completion property's ensuring all defects are rectified within a professional and timely manner.

Competitive Salary (paid monthly) / 26 Days Holidays / Pension Scheme / Private Health Care / Professional Development & Training Opportunities / Free Wellbeing Initiatives such as eye care vouchers, occupational health, employee assistance programme / Ministry of Fun / Flexible Working / Online Retailer Discounts (Seddon Smartspending)

What you’ll do:

• Investigate and complete the rectification of (in house) defects, ensuring all work is carried out safely, on time, within budget and in accordance with design standards, specifications and company procedures.
• Work with members of the Customer Care Team, whilst liaising closely with the Customer Care Manager.
• Investigate and complete the rectification of work needed to conclude NHBC/LABC claims.
• Maintain / complete accurate and concise records of repairs on Clixifix.
• To assist on various sites where applicable.
• Carry out inspections where required and record programme of works with the customer care coordinators.
• Update all works on Clixifix our defect management system.
• H&S and Procedural Compliance.
• Ensure work is carried out in compliance with the company Safety Policy, Risk and Method Statements and all relevant legislation.
• Ensure best practices are maintained throughout any works.
• Complete RAMS on the day of each property.
• Familiarises yourself with current legislation.
• Compile Health and safety records for each job task.
• Manage material order requests to procure materials.
• Workmanship escalations to be passed to the Customer Care Manager.
• Understand stakeholders’ expectations post-handover.
• Customer escalations to be passed to Customer Care Manager.
• Allocate/attend to defect repairs efficiently and within targets set by customer care KPI.
• Manage communication through Customer Care Team.

Have you got what it takes:

• Successful track record of working in a customer-related environment within a house building/construction industry.
• Good knowledge of housebuilding and NHBC standards.
• Highly organised
• Must have their own tools.
• Full driving license.
• Proficient with IT (Microsoft packages and Clixifix).
• High attention to detail, in addition to being self-motivated, customer focused, target driven, positive and a team player.
• Ability to work on your own and use your own initiative.