Maintenance Operative

Persimmon Homes; Devon and Torbay; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Life Cover

Contributory Pension

Employee Benefits Platform

Diversity and inclusion

Job summary

Persimmon Homes in Plymouth is seeking a Maintenance Operative to carry out high-quality remedial and maintenance work in customers' new homes. You will manage workloads, prioritise tasks, and ensure work meets our standards and customer expectations.

The role requires hands-on skills in homeowner maintenance, painting and joinery, and a valid CSCS card plus driving licence. PASMA and first aid are a plus. We offer a competitive salary, pension, life cover, and an employee benefits platform.

Qualifications

• Competent in homeowner maintenance, including machines and tools.
• Painting and joinery experience required.
• PASMA certificate advantageous.
• Excellent customer service skills.
• Proficient with Microsoft Office.
• CSCS Card required.
• First Aid qualification advantageous.
• Full UK Driving Licence required.

Responsibilities

• Manage and prioritise workloads to complete high-quality remedial works in a timely manner.
• Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
• Minimise costs associated with remedial works and adhere to sign-off and cost recording policies.
• Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
• Liaise with subcontractors where appropriate, to complete inspections of reported defects, providing full details to the customer and Customer Care Co-ordinators.
• Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team.

Skills

Customer service

Painting

Joinery

Microsoft Office

Driving Licence

Tools

Microsoft Office

Job description

Location: Plymouth, PL68EW Looking for a career where your ambition meets real opportunity?

Job Title: Maintenance Operative

Location: Plymouth, PL68EW

Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Maintenance Operative and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

At Persimmon, We Don’t Just Build Homes — We Build Careers. When You Join Us As a Maintenance Operative, You’ll Benefit From

• Competitive salary
• 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
• Life Cover & Contributory Pension
• Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
• Committed to diversity, inclusion, and empowering your development

What is the role?

The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, providing maintaining high standards of customer experience.

Primary Responsibilities

• Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA’s.
• Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
• Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identify all contra-charging opportunities.
• Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
• Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
• Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team

What experience do I need?

• Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools
• Painting and Joinery experience is required
• PASMA certificate is advantageous
• Excellent customer service skills
• Conversant with Microsoft Office
• Current CSCS Card (Construction Skills Certification Scheme)
• First Aid qualification would be advantageous
• Full UK Driving Licence is required