Customer Care Lettings Coordinator - Flexible Growth & ARLA

Upad; England; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Pension

Cycle to work scheme

Career progression

Performance Related Pay

Study support for ARLA certification

Job summary

Upad is looking for a Customer Care Lettings Coordinator to ensure customer satisfaction by providing product information and account support. You will be the main point of contact for all stakeholders involved.

This is a unique opportunity to join a fast-growing online company. Responsibilities include updating Account Managers on cases, responding to customer queries, and maintaining CRM accuracy.

The position offers a pension, cycle to work scheme, and competitive pay along with career progression support.

Qualifications

• Must have experience in working with CRM.
• Experience in providing 5* customer service to all clients.
• Good at problem-solving.
• Strong team player.
• Flexible in terms of working hours.

Responsibilities

• Ensure Account Managers are kept updated with scheduling of cases.
• Respond to customer emails and escalate urgent queries.
• Support the team during busy periods.
• Update the CRM and all notes accurately.

Skills

Experience with CRM

5* customer service

Problem-solving

Team player

Flexible working hours

Job description

Upad is looking for a Customer Care Lettings Coordinator to ensure customer satisfaction by providing product information and account support. You will be the main point of contact for all stakeholders involved.

This is a unique opportunity to join a fast-growing online company. Responsibilities include updating Account Managers on cases, responding to customer queries, and maintaining CRM accuracy.

The position offers a pension, cycle to work scheme, and competitive pay along with career progression support.