Customer Service Representative

Connells-Group-2; Plympton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Aviva Digicare + workplace

Cycle to work scheme

Colleague discount / Perks at Work

Gym discounts

Life assurance

Workplace pension

Job summary

Connells Group UK is seeking a Customer Service Advisor for our Lettings Support Centre in Plympton to provide property management and tenancy administration support to branches, landlords and tenants.

You will co-ordinate contractors for repairs and arrange relevant safety checks, in a collaborative and positive environment with career development opportunities.

Qualifications

• Experience in property management and tenancy administration.
• Excellent verbal and written communication skills.
• Ability to prioritise in a fast-paced environment.

Responsibilities

• Provide property management and tenancy administration support to branches, landlords and tenants.
• Coordinate contractors to ensure timely repairs and maintenance.
• Coordinate and arrange relevant statutory safety checks.

Skills

Resilient

Positive attitude

Numerate

Detail oriented

Education

ARLA NFOPP qualifications

Job description

We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Plympton. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

What’s in it for you?

• Support in training towards ARLA – NFOPP qualifications
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor:

• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.