Tenancy Account Coordinator

Connells-Group-2; West of England; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Birthday off

Award winning training

Fantastic company culture

Job summary

Lumesse in Bristol is seeking an experienced Tenancy Accounts Coordinator to join our support HUB. You will manage client accounts, allocate funds promptly, and communicate with landlords and tenants to keep them informed.

Role involves chasing rent arrears in line with SLA, handling refunds and deposits, and ensuring compliance with current legislation. Excellent customer service and strong IT skills are essential, with opportunities for career progression and a supportive training environment.

Qualifications

• Customer service experience in an accounts environment is preferred.
• Strong interpersonal and communication skills.
• Ability to prioritise urgent workloads.
• Good IT skills and familiarity with accounting software.
• Opportunity for career progression and ongoing training.
• Positive, award-winning company culture.

Responsibilities

• Manage client accounts and allocate funds promptly.
• Communicate with landlords and tenants with progress updates.
• Chase and collect rent arrears in line with SLA.
• Process refunds, deposits releases and ensure compliance with current legislation (RICS, ARLA).
• Maintain data and records.

Skills

Customer service

Interpersonal skills

Workload prioritisation

IT skills

Career progression

Job description

We are currently looking for an experienced Tenancy Accounts Coordinator to join our support HUB based in Bristol.

From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things.

Key Responsibilities

• This challenging role deals with both the internal and external customer and is an integral part of the lettings process.
• Control of our Clients Accounts ensuring funds are allocated in a timely manner and resolution to unallocated monies.
• Communication with landlord and tenants, keeping them up to date with progress reports and managing expectations.
• Chase and collection of rent arrears in accordance with SLA. Provision of quality information to the business and to the customer regarding client accounts and statements.
• Timely and efficient handling of refunds, terminations, deposit releases/Compliance with current legislation (RICS, ARLA) Data and records maintenance.

Experience and Skills Required

• Excellent customer service skills and experience in an accounts environment would be an advantage
• Excellent interpersonal skills
• Will be able to prioritise your workload in order of urgency
• Good IT skills are required
• Continued opportunities for career progression
• Award winning training
• Fantastic company culture
• Birthday off

In the 150 years since we first opened our doors for business as estate agents, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people.