Lettings & CRM Coordinator

The People Pod; Stockport; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Quarterly bonus

Modern systems

Internal progression opportunities

Job summary

The People Pod in Stockport is hiring a Lettings Coordinator to support a growing rented housing operation. You’ll handle enquiries, book viewings, manage calendars, and guide applicants through applications, referencing, Right to Rent, and tenancy sign‑off.

You’ll refresh property listings, oversee SLA with a third‑party partner, log CRM updates, and provide resident support. The role requires strong communication, organisation and a calm, service‑minded approach, with opportunity to grow as

Qualifications

• Lettings or property experience - agency, BTR, coordination, resident services or hospitality.
• Strong communication across phone, WhatsApp and email.
• CRM confidence and comfort with modern systems.
• Accuracy and organisation - listings, details and deadlines matter.
• Understanding of lettings compliance or willingness to learn.
• Calm, service-first mindset with the ability to handle variety and change.

Responsibilities

• Supporting enquiries that automation can't resolve - WhatsApp, calls, emails, booking viewings and sending property details.
• Managing viewing calendars and keeping consultants' diaries accurate.
• Guiding prospects through applications, referencing, Right to Rent and tenancy sign-off.
• Overseeing referencing SLAs with our third-party partner to keep move-ins on track.
• Refreshing listings with accurate imagery, EPCs, council tax bands, pricing and descriptions.
• Providing resident support through touch-base calls and general admin as the role grows.
• Keeping CRM records tight - logging enquiries, updating statuses and ensuring no lead goes cold.
• Feeding back insights on pricing, objections, viewing trends and resident experience.

Skills

Strong communication

CRM confidence

Accuracy & organisation

Calm, service-first mindset

lettings experience

Tools

CRM systems

Job description

The People Pod in Stockport is hiring a Lettings Coordinator to support a growing rented housing operation. You’ll handle enquiries, book viewings, manage calendars, and guide applicants through applications, referencing, Right to Rent, and tenancy sign‑off.

You’ll refresh property listings, oversee SLA with a third‑party partner, log CRM updates, and provide resident support. The role requires strong communication, organisation and a calm, service‑minded approach, with opportunity to grow as