Lettings Coordinator

The People Pod; Greater Manchester; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus

Modern systems

Job summary

The People Pod in Greater Manchester is seeking a highly organised, people-focused lettings support coordinator to join a fast-growing rental housing operation. You’ll be the calm, capable voice behind a busy leasing journey, handling enquiries, viewings, and resident support.

You’ll manage viewing calendars, guide applicants through applications, and oversee SLA references with a third‑party partner. The role offers modern tools, progression, and a chance to shape a growing function from the

Qualifications

• Experience in lettings, agency, BTR, resident services or hospitality.
• Strong communication across phone, WhatsApp and email.
• Comfort with modern CRM systems and process logging.

Responsibilities

• Supporting enquiries that automation can't resolve - WhatsApp, calls, emails, booking viewings and sending property details.
• Managing viewing calendars and keeping consultants' diaries accurate.
• Guiding prospects through applications, referencing, Right to Rent and tenancy sign-off.
• Overseeing referencing SLAs with third‑party partner to keep move-ins on track.
• Refreshing listings with accurate imagery, EPCs, council tax bands, pricing and descriptions.
• Providing resident support through touch-base calls and general admin as the role grows.
• Keeping CRM records tight - logging enquiries, updating statuses and ensuring no lead goes cold.
• Feeding back insights on pricing, objections, viewing trends and resident experience.

Skills

Lettings experience

Communication skills

CRM proficiency

Accuracy & organisation

Tools

CRM software

Job description

If you're someone who loves keeping things organised, supporting people and being the calm, capable voice behind a busy operation, this role will suit you perfectly. Our client is a fast‑growing rental housing owner building a brand‑new leasing and resident support function from the ground up. They're investing heavily and creating modern rental communities across both single‑family homes and multi‑family apartments.

You become the human support layer behind a modern, automated leasing journey. You're the person prospects, residents and leasing consultants turn to when they want real help, not a bot. It's a varied, people‑focused role, ideal for someone who enjoys structure, communication and keeping a process moving smoothly.

What You'll Be Doing:

• Supporting enquiries that automation can't resolve - WhatsApp, calls, emails, booking viewings and sending property details.
• Managing viewing calendars and keeping consultants' diaries accurate.
• Guiding prospects through applications, referencing, Right to Rent and tenancy sign‑off.
• Overseeing referencing SLAs with our third‑party partner to keep move‑ins on track.
• Refreshing listings with accurate imagery, EPCs, council tax bands, pricing and descriptions.
• Providing resident support through touch‑base calls and general admin as the role grows.
• Keeping CRM records tight - logging enquiries, updating statuses and ensuring no lead goes cold.
• Feeding back insights on pricing, objections, viewing trends and resident experience.

What We're Looking For:

• Lettings or property experience - agency, BTR, coordination, resident services or hospitality.
• Strong communication across phone, WhatsApp and email.
• CRM confidence and comfort with modern systems.
• Accuracy and organisation - listings, details and deadlines matter.
• Understanding of lettings compliance or willingness to learn.
• Calm, service‑first mindset with the ability to handle variety and change.

What's In It For You:

• Quarterly bonus (OTE £30,000)
• Modern systems, AI tools and automated workflows
• Clear progression, leadership here promotes internally
• Join at the start of something big. Huge investment, huge growth, huge opportunity
• A role with variety: listings, resident support, CRM, admin, SLA oversight, customer contact