Customer Care & Finance Advisor

Volkswagen Group; Stoke Hammond; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Discretionary 10% on-target bonus

Employer pension contribution 9%

Company Car BEV scheme

Income protection

Life assurance (4x salary)

Retail discount vouchers

Care Concierge

Will writing service

Cycle to work

Private medical insurance (after prob)

Loan car scheme

Critical illness cover (option)

Zusammenfassung

VWFS UK in the UK Customer Services team handles support for customers of Retail Finance and Aftersales products, guiding them from application to end of contract. You will respond to inquiries, process data, and ensure service standards are met.

This role emphasizes accurate data handling, regulatory awareness, and proactive service, with opportunities to collaborate across departments and contribute to customer loyalty.

Qualifikationen

• Strong written and spoken communication skills.
• Experience handling customer enquiries by phone and email.
• Knowledge of FCA regulations and data protection is desirable.
• Ability to work across multiple processes and teams.

Aufgaben

• Respond to enquiries mainly by phone and email.
• Enter and handle customer data with speed and accuracy.
• Liaise with VWFS and other departments to resolve issues.
• Maintain understanding of FCA regulations to fulfill the role.
• Handle end-of-contract options and changes to customer agreements.
• Update systems with account activity details.
• Work within authority levels and escalate when needed.
• Adapt to different processes as required.
• Provide proactive customer service with product knowledge.

Kenntnisse

Phone support

Customer focus

Data entry accuracy

Adaptability

Attention to detail

Communication skills

Jobbeschreibung

VWFS UK in the UK Customer Services team handles support for customers of Retail Finance and Aftersales products, guiding them from application to end of contract. You will respond to inquiries, process data, and ensure service standards are met.

This role emphasizes accurate data handling, regulatory awareness, and proactive service, with opportunities to collaborate across departments and contribute to customer loyalty.